The NSW Health Patient Survey has been developed to obtain information from patients and carers across NSW about their experiences with health care services and is only one of several strategies being used to gain a complete picture of Patient and Carer experience, for the purpose of health serivce improvement.

By surveying our patients regularly, we can keep in touch with those aspects of care that are especially important to our patients.

The NSW Health Patient Survey is an important vehicle for feedback to our frontline clinical staff, allowing us to focus on issues identified by patients, as well as gauging how well improvements and reforms are being implemented and received by the community.

Participating public health organisations include the 15 Local Health Districts and Children’s Hospital Westmead. Justice and Forensic Mental Health​ and the NSW Ambulance Service carry out separate customer survey and benchmarking activities with other like-organisations.

Management of the NSW Patient Health Survey program has transitioned from the Ministry of Health to the Bureau of Health Information. If you have any questions please contact the Bureau on 02 8644 2100 or by mail patientsurvey@bhi.nsw.gov.au

Further information can be found at www.bhi.nsw.gov.au 

Reports

• Errata to NSW Health Patient Survey Statewide Report, 2009, ED Survey
  The errata document should be read in conjunction with the NSW Health Patient Survey 2009 Statewide Report as it relates to Chapter 9 , Non- Admitted Emergency Patients. it refers to the corrected % of respondents answers to 11 specific questions.
• Errata to NSW Health Patient Survey Statewide Reports for 2007, 2008, 2009 
  The errata document should be read in conjunction with the 2007, 2008 and 2009 Patient Survey Reports as it identifies where caution should be taken in reading the results relating to specific questions.
• NSW Health Patient Survey 2009 Statewide Report 
  Summaries the experience of patients in 2009 in a wide range of public health facilities across the 8 Area Health Services and The Children's Hospital Westmead.
• NSW Health Patient Survey 2008 Statewide Report 
  Summarises findings from the NSW Health Patient Survey, covering seven patient categories across the vast majority of public healthcare facilities in NSW.
• NSW Health Patient Survey 2007 Statewide Report 
  Summary of state-wide findings from over 70,000 patient responses to the survey.
• NSW Health Cancer Services: Patient Survey 2008 Report 
  Collaboratively produced with the Cancer Institute NSW. The report extends the scope of the NSW Health Patient Survey to include a cancer journey survey, conducted at 16 nominated sites to capture details of cancer patients' experiences.
• NSW Health Paediatric Statewide Report 2008 
  Summarises findings for paediatric patients from the NSW Health Patient Survey, covering four patient categories across all Area Health Services in NSW.