NSW Multicultural Health Communication Service

Resources by topic << back to list of topics Health Services Title 10 tips for safer healthcare - booklet Publication no. OTH - 7870 Publication date 01/11/2004 Review date Author Queensland Health Summary How to work with your doctor and other health care professionals to get the best health care for yourself. Languages Croatian, English, Filipino, German, Greek, Italian, Macedonian, Polish, Serbian, Spanish, Turkish, Vietnamese Title 10 tips for safer healthcare - pamphlet Publication no. OTH - 7865 Publication date 01/11/2004 Review date Author Queensland Health Summary How to work with your doctor and other health care professionals to get the best healthcare for yourself. Languages Bosnian, Creole, Dutch, English, Hmong, Koori, Samoan Title Aged Care Services: helping older people live independently at home Publication no. BHC - 5580 Publication date 01/06/2000 Review date 26/09/2005 Author NSW Health Summary How Community Aged Care Packages allow older people to live independently at home for longer. Languages Arabic, Bosnian, Chinese, Croatian, English, Greek, Italian, Khmer, Korean, Lao, Macedonian, Portuguese, Russian, Serbian, Spanish, Thai, Turkish, Vietnamese Title Are you making the most of health services in your area? Publication no. BHC - 3755 Publication date 15/09/1997 Review date 16/09/2004 Author NSW Health Summary Many local areas have a variety of health services. These can include mental health services, drug and alcohol services, podiatrists, speech pathologists, adolescent and family counsellors, aged care services, dietitians and women's health nurses. Languages Arabic, Chinese, Croatian, English, Khmer, Korean, Lao, Macedonian, Portuguese, Russian, Spanish, Tamil, Thai, Turkish, Vietnamese Title Ask for your Rights and Responsibilities Brochure at the enquiries desk. Publication no. AHS - 7235 Publication date 01/12/2003 Review date Author SWSAHS Summary Sign saying, 'Ask for your Rights and Responsibilities Brochure at the enquiries desk' Languages Arabic, Chinese, English, Greek, Khmer, Macedonian, Serbian, Vietnamese Title Australian Bone Marrow Donor Registry Publication no. NGO - 7020 Publication date 01/05/2004 Review date Author Australian Bone Marrow Donor Registry Summary Guide to bone marrow donation. Explains why registering as a bone marrow donor can save someone's life, who can be a donor, and what the procedure involves. Languages English, Vietnamese Title Be Prepared Publication no. AHS - 8210 Publication date 21/07/2008 Review date 21/07/2011 Author SESIAHS Summary A GUIDE TO GETTING YOU READY FOR DISCHARGE Languages Arabic, Chinese, English, Greek, Italian, Macedonian Title Before your baby's first health check [Page 48] Publication no. DOH - 6370 Publication date 01/07/2003 Review date Author NSW Health Summary Questions to answer before you visit a nurse or doctor for your baby's first health check. Languages Arabic, Chinese, English, Vietnamese Title Before your child's 18 month health check [Page 66] Publication no. DOH - 6385 Publication date 01/07/2003 Review date Author NSW Health Summary Questions to answer before you see your nurse or doctor for your child's 18 month health check. Languages Arabic, Chinese, English, Vietnamese Title Before your child's 2½ to 3½ years health check [Page 71] Publication no. DOH - 6390 Publication date 01/07/2003 Review date Author NSW Health Summary Questions to answer before you see your nurse or doctor for your child's 2!/2 to 31/2 years health check. Languages Arabic, Chinese, English, Vietnamese Title Before your child's 6 to 8 months health check [Page 59] Publication no. DOH - 6380 Publication date 01/07/2003 Review date Author NSW Health Summary Questions to answer before you see your nurse or doctor for your baby's 6 to 8 month health check. Languages Arabic, Chinese, English, Vietnamese Title Before your child's 6 to 8 weeks health check [Page 53] Publication no. DOH - 6375 Publication date 01/07/2003 Review date Author NSW Health Summary Questions to answer before you see your nurse or doctor for your baby's 6 to 8 week health check. Languages Arabic, Chinese, English, Vietnamese Title Bladder Care Publication no. AHS - 8220 Publication date 27/08/2008 Review date 27/08/2011 Author SESIAHS Summary Bladder Care information for all women who have had a baby Languages Arabic, Bengali, Chinese, English, Indonesian, Japanese, Spanish Title Calling an Ambulance Publication no. OTH - 7360 Publication date 01/10/2004 Review date Author Ambulance Service NSW Summary Guide to calling an ambulance. Includes information on what details you may need to give over the phone, what to do if you life in a rural area, and teaching children how to call an ambulance. Languages Arabic, Chinese, English, Greek, Italian, Vietnamese Title Consent to medical treatment - what are your rights? Publication no. BHC - 3720 Publication date 21/07/1997 Review date 01/12/2004 Author NSW Health Summary A guide to patients' rights in consenting to medical or dental treatment. Languages Arabic, Croatian, English, Italian, Macedonian, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese Title Dear family/carer, Publication no. AHS - 7245 Publication date 01/05/2004 Review date Author SWSAHS Summary Letter for relatives or friends of patients being treated by a physiotherapist Languages Arabic, Chinese, Croatian, English, Polish, Serbian, Spanish, Vietnamese Title Delirium Publication no. AHS - 8230 Publication date 29/08/2008 Review date 29/08/2011 Author SESIAHS Summary This brochure is designed to provide families and friends with information about delirium and describes how you as visitors can contribute to the well being of the patient. Languages Arabic, Chinese, English, Greek, Italian, Macedonian, Russian Title Do you have something to complain about? Publication no. BHC - 3120 Publication date 17/03/1997 Review date 01/12/2004 Author NSW Health Summary A guide to making complaints about health services. Languages Arabic, Chinese, Croatian, English, Italian, Khmer, Korean, Macedonian, Portuguese, Russian, Serbian, Spanish, Turkish, Vietnamese Title Do you need a hospital emergency department - or can your local doctor help? Publication no. BHC - 5975 Publication date 01/11/2001 Review date 07/09/2004 Author NSW Health Summary A guide to understanding the difference between problems needing hospital emergency treatment, and those that can be helped by your local doctor. Languages Arabic, Bosnian, Chinese, Croatian, English, Farsi, Greek, Indonesian, Italian, Japanese, Khmer, Korean, Lao, Macedonian, Portuguese, Russian, Serbian, Spanish, Tamil, Turkish, Vietnamese Title Does someone you know need a speech pathologist? Publication no. BHC - 4965 Publication date 17/08/1998 Review date 18/11/2004 Author NSW Health Summary Information about common speech problems in children and adults, and how a speech pathologist can help. Languages Arabic, Chinese, Croatian, English, Italian, Korean, Macedonian, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese Title Does your child have a Personal Health Record? Publication no. BHC - 5565 Publication date 01/04/2000 Review date 08/08/2003 Author NSW Health Summary Information about the Personal Health Record - an easy way to record your child's medical history. Languages Arabic, Chinese, Croatian, English, Farsi, Greek, Indonesian, Italian, Japanese, Khmer, Korean, Lao, Macedonian, Portuguese, Russian, Serbian, Spanish, Tamil, Thai, Tongan, Turkish, Vietnamese Title Early Childhood Health Centres - How can they help? Publication no. BHC - 6180 Publication date 01/02/2003 Review date Author NSW Health Summary A guide to Early Childhood Health Centres, including how they can help parents with babies and small children. Languages Arabic, Chinese, English, Farsi, Indonesian, Japanese, Khmer, Korean, Lao, Serbian, Spanish, Thai, Turkish, Urdu, Vietnamese Title Female patients requesting female staff in hospitals or in a clinic Publication no. BHC - 6240 Publication date 01/04/2003 Review date Author NSW Health Summary Information for women who request female staff in hospitals and clinics. Languages Arabic, English, Tamil, Turkish Title Fit for the future Have your say about future directions for health in NSW Publication no. DOH - 7855 Publication date 01/01/2006 Review date Author NSW Health Summary Planning for health What do we as a society want in relation to our future health and wellbeing? What will we expect from our health system over the next 20 years? What sort of choices might be needed? How can we ensure that the system stays on track as we head towards 2025? Languages Arabic, Chinese, English, Greek, Italian, Spanish, Vietnamese Title Flip Chart Phrases for Eye Emergencies Publication no. AHS - 8215 Publication date 25/08/2008 Review date 25/08/2008 Author SESIAHS Summary Flip Chart Phrases for Eye Emergencies Languages Arabic, Chinese, English, Greek, Korean, Macedonian, Russian, Spanish, Turkish, Vietnamese Title Free eye sight and hearing screening tests for 3-5 years old kids Publication no. AHS - 7240 Publication date 01/08/2004 Review date Author SWSAHS Summary Sign saying 'Free eye sight and hearing screening tests for 3-5 year old kids'. Languages Arabic, Chinese, English, Macedonian, Vietnamese Title Getting the best from your visit to your GP Publication no. AHS - 5905 Publication date 01/07/1997 Review date 07/09/2004 Author Hornsby Ku-ring-gai Division of General Summary A guide to getting the best from your visit to a GP, including information about making appointments and things to remember to tell your doctor. Languages Bosnian, English, Farsi Title Have you thought about giving blood? Publication no. BHC - 3250 Publication date 12/08/1996 Review date 07/09/2004 Author NSB Health Summary Why blood donation saves lives. What's involved in giving blood. Languages Arabic, Chinese, Croatian, English, Italian, Korean, Macedonian, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese Title Heart health and cardiac rehabilitation Publication no. DOH - 5585 Publication date 01/04/2000 Review date 13/10/2004 Author NSW Health Summary Information about heart health, including risk factors for coronary heart disease, and how people can recover from heart disease with the help of cardiac rehabilitation services. Languages Arabic, English, Greek, Italian, Russian, Spanish Title Holiday health for overseas visitors Publication no. BHC - 4495 Publication date 09/02/1998 Review date 15/10/2003 Author NSW Health Summary Information about health care for non-residents. Languages Arabic, Chinese, English, Italian, Korean, Lao, Macedonian, Portuguese, Russian, Serbian, Spanish, Thai, Turkish, Vietnamese Title Home and Community Care Services (HACC Services): A Consumer and Carer Handbook Publication no. AHS - 7805 Publication date 01/12/2005 Review date Author Northern Sydney Multicultural Health Service Summary Information about Home and Community Care Services (HACC services) in the Northern Sydney Region for consumers and carers Languages Arabic, Armenian, Chinese, Croatian, English, Farsi, Greek, Italian, Korean, Serbian, Spanish Title Hospital information guide Publication no. HTS - 785 Publication date 30/06/1995 Review date 12/12/2005 Author NSW Health Summary A guide for people coming to hospital, including what to expect when you're admitted, interpreters, what to bring with you, having surgery, information about visitors, hospital services, food, ministers of religion, having a baby in hospital, and discharge from hospital. Languages Arabic, Chinese, Croatian, English, Greek, Italian, Khmer, Korean, Lao, Macedonian, Maltese, Polish, Portuguese, Russian, Spanish, Turkish, Vietnamese Title How can genetic counselling help? Publication no. BHC - 3070 Publication date 23/06/1997 Review date 19/05/2004 Author NSW Health Summary Guide to genetic counselling. What it is and who needs it. Languages Arabic, Chinese, Croatian, English, Italian, Korean, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese Title How the Health Care Interpreter Service can help Publication no. BHC - 4300 Publication date 27/10/1997 Review date 23/03/2004 Author NSW Health Summary Information about the Health Care Interpreter Service and the Translating and Interpreting Service. Languages Arabic, Chinese, Croatian, English, Italian, Korean, Lao, Macedonian, Portuguese, Russian, Serbian, Spanish, Thai, Turkish, Vietnamese Title How to exercise your Rights & Responsibilities as a consumer who uses Mental Health Services Publication no. AHS - 6960 Publication date 01/10/2003 Review date Author WSAHS Summary Rights and responsibilitiesfor consumers of mental health services. Languages Arabic, Chinese, Croatian, English, Filipino, Serbian, Spanish, Turkish, Vietnamese Title How to get more from a visit to your doctor Publication no. BHC - 3245 Publication date 26/08/1996 Review date 07/09/2004 Author NSW Health Summary Tips for better communication with your doctor, including questions to ask about medication or about any tests you're asked to have. Includes information about getting a second opinion and making complaints. Languages Arabic, Chinese, Croatian, English, Italian, Khmer, Korean, Macedonian, Portuguese, Russian, Serbian, Spanish, Thai, Turkish, Vietnamese Title How to get the best from your health service Publication no. OTH - 6255 Publication date 01/09/2002 Review date 01/09/2002 Author Health Care Complaints Commission Summary Guide to patients' rights and responsibilities within in the health service, including access to health care and patient information, access to interpreters, giving consent, complaints, and how to help health practitioners help you. Languages Arabic, Chinese, English, Greek, Italian, Korean, Macedonian, Spanish, Vietnamese Title How to help your doctor help you Publication no. BHC - 5105 Publication date 25/01/1999 Review date 21/09/2004 Author NSW Health Summary How patients can get the most out of a visit to a health professional, and make the most of their treatment. Languages Arabic, Chinese, Croatian, English, Italian, Khmer, Korean, Lao, Macedonian, Portuguese, Russian, Serbian, Spanish, Thai, Turkish, Vietnamese Title Important notice about your hospital fees Publication no. HTS - 799 Publication date 30/06/1995 Review date 15/10/2003 Author NSW Health Summary Notice saying, 'If you do not hold a current Australian Medicare Card or private health insurance you may have to pay in advance for any hospital costs. Please check details with the clerk at the counter. They can arrange a free interpreter if you need one.' Languages Arabic, Chinese, Croatian, English, French, Greek, Italian, Korean, Portuguese, Spanish, Tongan, Turkish, Vietnamese Title Information for Carers - People who look after others - Support and Services to assist you Publication no. AHS - 7920 Publication date 01/03/2006 Review date Author Carer Support Service (SESIAHS) Summary Information on services and support for people who care for adults or children with a disability, chronic illness, mental illness or the frail aged. Languages Arabic, Chinese, Croatian, English, Greek, Indonesian, Italian, Korean, Macedonian, Portuguese, Russian, Serbian, Spanish, Turkish, Vietnamese Title Loving care for people with terminal illness Publication no. BHC - 3305 Publication date 22/04/1996 Review date 07/09/2004 Author NSW Health Summary How palliative care helps people with a terminal illness or an illness that can't be cured. Languages Chinese, Croatian, English, Italian, Spanish, Turkish Title Maternity Care Options Publication no. BHC - 6415 Publication date 01/07/2003 Review date Author NSW Health Summary A guide to maternity services for pregnant women in NSW and how to choose the best service. Languages Arabic, Chinese, English, Farsi, Indonesian, Japanese, Khmer, Korean, Serbian, Spanish, Tamil, Thai, Vietnamese Title NSW Health Care Interpreter Service Publication no. DOH - 5300 Publication date 01/02/1998 Review date 23/03/2004 Author HCIS Summary How health care interpreters can help people who don't speak English to communicate with health professionals. Includes information on the NSW Health Care interpreter Service, and how to book health care interpreters. Languages Arabic, Armenian, Assyrian, Bosnian, Chinese, Croatian, English, Farsi, Filipino, French, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Khmer, Korean, Lao, Macedonian, Maltese, Polish, Portuguese, Punjabi, Russian, Samoan, Serbian, Somali, Spanish, Tamil, Thai, Tongan, Turkish, Ukrainian, Vietnamese Title NSW Health Care System Information Booklet Publication no. AHS - 7760 Publication date 01/10/2004 Review date Author NSW Refugee Health Service Summary Guide to the NSW Health Care System for newly arrived migrants and refugees. Languages Arabic, Assyrian, Burmese, Chinese, Dari, Dinka, English, Farsi, Korean, Kurdish, Serbian, Somali, Spanish, Thai, Turkish, Vietnamese Title Newborn screening: Test to protect your baby Publication no. DOH - 6345 Publication date 15/07/1998 Review date 26/06/2003 Author NSW Health Summary Information for parents about routine testing of newborn babies to detect a number of rare disorders. Languages Arabic, Chinese, English, Indonesian, Japanese, Khmer, Korean, Serbian, Turkish, Vietnamese Title Nursing as a career in Australia Publication no. BHC - 5985 Publication date 01/01/2002 Review date 30/03/2005 Author NSW Health Summary Guide to nursing as a career for women and men in Australia, including information about details of nursing qualifications required in NSW, and areas of specialisation. Languages Arabic, Chinese, Croatian, English, Farsi, Greek, Italian, Korean, Serbian, Spanish, Turkish Title Official Visitors Publication no. DOH - 6170 Publication date 14/01/2002 Review date 30/03/2005 Author Centre for Mental Health Summary Information for patients about the role of Official Visitors in the health system, and how patients can access an Official Visitor. Languages Arabic, Chinese, Croatian, English, Greek, Italian, Korean, Macedonian, Maltese, Polish, Portuguese, Serbian, Spanish, Turkish, Vietnamese Title Organ donation why you should think about it Publication no. BHC - 3040 Publication date 02/06/1997 Review date 07/09/2004 Author NSW Health Summary How organ donation saves lives. What's involved in becoming a donor. Languages Arabic, Chinese, Croatian, English, Italian, Khmer, Korean, Portuguese, Russian, Serbian, Spanish, Thai, Turkish, Vietnamese Title Patient Transport Service Publication no. OTH - 7355 Publication date 01/10/2004 Review date Author Ambulance Service NSW Summary Information asbout the Patient Transport Service (the 'non-emergency' service of the Ambulance Service of NSW) which transports patients whose condition is not life-threatening. Languages Arabic, Chinese, English, Greek, Italian, Vietnamese Title Privacy Leaflet for Patients Publication no. DOH - 7260 Publication date 01/10/2004 Review date Author NSW Health Summary Leaflet explaining why the NSW Health Service collects information about patients (e.g. test results) to help provide the best care. Includes information about how the privacy of these records is protected, and how patients can access their medical records. Languages Arabic, Armenian, Bosnian, Chinese, Croatian, English, Farsi, Greek, Indonesian, Italian, Japanese, Khmer, Korean, Lao, Macedonian, Maltese, Polish, Portuguese, Punjabi, Russian, Samoan, Serbian, Somali, Spanish, Thai, Tongan, Turkish, Urdu, Vietnamese Title Problems with a new baby? There's always someone to help Publication no. BHC - 3355 Publication date 22/01/1996 Review date 16/09/2004 Author NSW Health Summary Guide to support services to help parents with babies cope with common problems including difficulty getting the baby to sleep, and problems feeding the baby. Languages Arabic, Chinese, Croatian, English, Italian, Khmer, Portuguese, Russian, Serbian, Spanish, Tamil, Thai, Turkish, Vietnamese Title Social workers Publication no. HTS - 795 Publication date 30/06/1995 Review date 24/10/2001 Author NSW Health Summary How hospital social workers can hep people in hospital by offering counselling, support and practical help. Languages Arabic, Chinese, English, Greek, Portuguese, Spanish, Tamil, Turkish, Vietnamese Title Speech Pathology 'Student Unit' - St Joseph's Hospital Publication no. AHS - 7770 Publication date 01/12/2004 Review date Author St. Joseph's Hospital Summary Information for patients about services provided by the Speech Pathology Student Unit at St Joseph's Hospital Languages Arabic, Chinese, Croatian, English, Italian, Spanish, Vietnamese Title Speech Pathology - Information for patients and carers Publication no. AHS - 7765 Publication date 01/12/2004 Review date Author St. Joseph's Hospital Summary Information for patients and carers about services provided by speech pathologists Languages Arabic, Chinese, Croatian, English, Italian, Spanish, Vietnamese Title The Children's Hospital at Westmead - A Handbook For Families Publication no. AHS - 7810 Publication date 01/04/2005 Review date Author The Children's Hospital, Westmead Summary Information for families attending the Children's Hospital at Westmead Languages Arabic, Chinese, English, Farsi, Korean, Turkish, Vietnamese Title The NSW Service for the Treatment and Rehabilitation of Torture and Trauma Survivors (STARTTS) Publication no. NGO - 7265 Publication date 01/02/2004 Review date Author STARTTS Summary Includes information about STARTTS, a free service proviiding support for people from a refugee background who may have experienced torture or trauma in their home country. Languages Arabic, English, Kurdish Title To have this information in your own language ... Publication no. AHS - 6940 Publication date 01/05/2003 Review date Author SESAHS Summary Information to tell clients to call TIS if they need information in their own language Languages Arabic, Chinese, Croatian, English, Filipino, Greek, Macedonian, Spanish, Vietnamese Title Understanding your procedure Publication no. DOH - 7345 Publication date 01/12/2004 Review date Author NSW Health Summary Pamphlet to help patients understand what to expect before a procedure (ie medical examination, test or treatment). Explains the steps doctors and nurses take to make sure the procedure goes as planned. Languages Arabic, Bosnian, Chinese, Croatian, English, Farsi, Greek, Indonesian, Italian, Japanese, Khmer, Korean, Lao, Macedonian, Maltese, Polish, Portuguese, Punjabi, Russian, Serbian, Somali, Spanish, Thai, Turkish, Ukrainian, Urdu, Vietnamese Title Useful words Publication no. AHS - 8225 Publication date 27/08/2008 Review date 27/08/2011 Author SESIAHS Summary Useful words and phases to be used to communicate with a patient suffering from delirium. Languages Arabic, Chinese, English, Greek, Italian, Macedonian, Russian Title What to bring to hospital when having a baby Publication no. BHC - 7210 Publication date 01/08/2004 Review date Author NSW Health Summary A list of important items (with illustrations) which pregnant women should bring to hospital when having a baby. Languages Arabic, Chinese, English, Farsi, Indonesian, Japanese, Khmer, Korean, Serbian, Spanish, Tamil, Thai, Turkish, Vietnamese Title When a baby dies Publication no. BHC - 4955 Publication date 03/08/1998 Review date 18/04/2001 Author NSW Health Summary Explains the practice in most Australian hospitals of allowing parents to spend time with their dead baby if they wish. Includes information about grief and grief counselling. Languages Arabic, Chinese, Croatian, English, Italian, Korean, Macedonian, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese Title When a relative dies in hospital Publication no. HTS - 539 Publication date 30/06/1995 Review date 14/06/2005 Author NSW Health Summary Information for people whose relative has died in hospital. Includes information on interpreter services, what to do about the deceased person's belongings, post-mortems, funeral arrangements, funeral costs, and death certificates. Languages Arabic, Chinese, Croatian, English, Greek, Italian, Khmer, Lao, Maltese, Polish, Portuguese, Russian, Serbian, Turkish, Vietnamese Title When should I call for an Ambulance? Publication no. OTH - 7365 Publication date 01/10/2004 Review date Author Ambulance Service NSW Summary Information about using the Ambulance Service of NSW, including when to call an ambulance, services provided by the Patient Transport Service, and what road users should to if they see/hear an ambulance approaching. Languages Arabic, Chinese, English, Greek, Italian, Vietnamese Title Who cares for the carers? Publication no. BHC - 4445 Publication date 19/01/1998 Review date 16/09/2004 Author NSW Health Summary How carers can access access community services and support, including respite care and financial help. Languages Arabic, Chinese, Croatian, English, Italian, Khmer, Korean, Lao, Macedonian, Portuguese, Russian, Serbian, Thai, Turkish, Vietnamese Title Why does my baby need a diagnostic assessment? (Hearing) Publication no. DOH - 6235 Publication date 01/04/2003 Review date Author NSW Health Summary Information for parents whose baby needs a diagnostic assessment following two unclear results from hearing tests. Languages Arabic, Bengali, Bosnian, Chinese, Croatian, English, Farsi, Indonesian, Japanese, Khmer, Korean, Lao, Macedonian, Punjabi, Serbian, Spanish, Thai, Turkish, Urdu, Vietnamese Title Why does my baby need a hearing check? Publication no. DOH - 6225 Publication date 01/04/2003 Review date Author NSW Health Summary Information for parents on hearing checks for babies, and why they're important for detecting problems early. Languages Arabic, Bengali, Bosnian, Chinese, Croatian, English, Farsi, Indonesian, Japanese, Khmer, Korean, Lao, Macedonian, Punjabi, Serbian, Spanish, Tamil, Thai, Turkish, Urdu, Vietnamese Title Why does my baby need a repeat hearing screen? Publication no. DOH - 6230 Publication date 01/04/2003 Review date Author NSW Health Summary Information for parents on why their baby needs a repeat hearing test. Languages Arabic, Bengali, Bosnian, Chinese, Croatian, English, Farsi, Indonesian, Japanese, Khmer, Korean, Lao, Macedonian, Punjabi, Serbian, Spanish, Thai, Turkish, Urdu, Vietnamese Title You and your Ambulance Service Publication no. OTH - 7350 Publication date 01/10/2004 Review date Author Ambulance Service NSW Summary Information about Ambulance Service of NSW. Includes objectives of the service; how to access your Ambulance Service Records; how to give a compliment or make a complaint; zero tolerance approach to violence on health service premises, or where health care is carried out; what happens if patients refuse transport, the fact that Medicare does not cover ambulance services. Languages Arabic, Chinese, English, Greek, Italian, Tamil, Vietnamese Title You and your health service - A summary Publication no. DOH - 5930 Publication date 01/02/1999 Review date 29/11/2004 Author Health and Aged Care Summary A summary of what you can expect from the NSW public health system, including standards of service, access to medical records, your rights as a patient and making complaints about health care services. Languages English, Spanish Title You and your health services Publication no. DOH - 5935 Publication date 01/02/1999 Review date 29/11/2004 Author Health and Aged Care Summary A comprehensive guide to the NSW Health Service, including patients' rights and responsibilities, eligibility for health care, consent to treatment, access to medical records, interpreter service, emergency care, confidentiality, the NSW Mental Health Act, destitute funerals, making complaints, ambulance services and more. Languages Arabic, Chinese, English, Greek, Italian, Korean, Spanish, Turkish, Vietnamese