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12 December 2008 Patient survey into NSW hospital system
NSW Minister for Health, John Della Bosca, has released the results of the second state-wide patient survey, conducted across all eight area health services and The Children's Hospital at Westmead. Mr Della Bosca said about 80,000 patients responded to the NSW Health 2008 Patient Survey which asked people to report on their experience of healthcare in a range of categories. "The survey helps us identify areas where we need to improve patient care and also inform us about the things we are doing well – it provides us with a true picture of people’s experiences in our public hospitals," the Minister said. "The vast majority of patients - 89.2 per cent - rated their care as good, very good or excellent. "These results are an improvement on the 2007 survey," Mr Della Bosca said. Other key findings from the survey include:
"These positive results are testimony to the hard work and professionalism of our doctors, nurses and other health staff and highlight the high quality of our public health services across the State," the Minister said. "The survey also reveals areas where we need to do better and one of the main concerns was the level of communication and sharing of information between doctors, nurses and patients. "The recently released Garling Report into acute heal care services across NSW, makes a number of recommendations about improving communication and team work in public hospitals and the need to be more patient-focussed. "I will be using the report to put together an action plan to further improve our health services. "Before implementing any changes, I will be consulting with clinicians and the community about how we can go about putting improvements in place," Mr Della Bosca added. For a range of health information, go online to www.health.nsw.gov.au |
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