Patient and Carer Experience

NSW Health through Redesign is changing the way we do things to improve patient and carer experiences within the health system.

We call a person’s experience of using the health system a patient and carer journey.  Usually lots of different clinical teams are part of each step, but patients and carers see it as one experience delivered by the “health system”.

We are using Redesign to help us understand and improve patients’ and carers’ overall experience.

We wanted to hear real experiences from real patients and carers to help us deliver better patient journeys.  We have done this through collecting detailed patient and carer stories and through the Annual Patient Survey.  

For more information on Patient and Carer Experience:
http://www.archi.net.au/resources/patientexperience  

For more information on the Patient Survey
http://www.health.nsw.gov.au/hospitals/patient_survey/index.asp

For the Patient and Carer Experience Stage 1 Evaluation Report
http://www.health.nsw.gov.au/