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Complaint or Concern about a Clinician - Management Guidelines

Doc type: Guideline

Doc No.: GL2006_002

Functional Group - Sub Group:
Clinical/ Patient Services - Governance and Service Delivery
Clinical/ Patient Services - Incident management
Personnel/Workforce - Conduct and ethics
Personnel/Workforce - Industrial and Employee Relations

Summary
The guideline sets out an operational framework for the use of public health organisations when dealing with a complaint or concern about an individual clinician and guides for the process for implementing the NSW Health Policy Directive Complaint or Concern about a Clinician - Principles for Action (PD2006_007).

Date of Publication: 30 January 2006

Replaces:

  • Complaint or Concern About a Clinician - Management [PD2005_610]
Author Branch: Clinical Safety, Quality and Governance

This document applies to: Area Health Services/Chief Executive Governed Statutory Health Corporation, Board Governed Statutory Health Corporations, Affiliated Health Organisations, Community Health Centres, Dental Schools and Clinics, NSW Ambulance Service, NSW Dept of Health, Public Hospitals

Audience: Administration, all clinical staff

Distributed to: Public Health System, Community Health Centres , Dental Schools and Clinics, Divisions of General Practice, Government Medical Officers, Health Associations Unions, Health Professional Associations and Related Organisations, NSW Ambulance Service , NSW Department of Health, Public Health Units, Public Hospitals, Tertiary Education Institutes

Review Date: 30 September 2011

Policy Manual: Not applicable

File No: 05/4484-1

Status: Active

File link: Complaint or Concern about a Clinician - Management Guidelines
File size: 115Kb

Complaint or Concern about a Clinician - Management Guidelines

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