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Complaint or Concern about a Clinician - Management Guidelines

Doc type: Guideline

Doc No.: GL2006_002

Functional Group - Sub Group:
Clinical/ Patient Services - Governance and Service Delivery
Clinical/ Patient Services - Incident management
Personnel/Workforce - Conduct and ethics
Personnel/Workforce - Industrial and Employee Relations

Summary
The guideline sets out an operational framework for the use of public health organisations when dealing with a complaint or concern about an individual clinician and guides for the process for implementing the NSW Health Policy Directive Complaint or Concern about a Clinician - Principles for Action (PD2006_007).

Date of Publication: 30 January 2006

Replaces:

  • Complaint or Concern About a Clinician - Management [PD2005_610]
Author Branch: Quality and Safety

This document applies to: Area Health Services/Chief Executive Governed Statutory Health Corporation, Board Governed Statutory Health Corporations, Affiliated Health Organisations - Non Declared, Community Health Centres, Dental Schools and Clinics, NSW Ambulance Service, NSW Dept of Health, Public Hospitals

Audience: Administration, all clinical staff

Distributed to: Public Health System, Community Health Centres , Dental Schools and Clinics, Divisions of General Practice, Government Medical Officers, Health Associations Unions, Health Professional Associations and Related Organisations, NSW Ambulance Service , NSW Department of Health, Public Health Units, Public Hospitals, Tertiary Education Institutes

Review Date: 30 January 2011

File No: 05/4484-1

Status: Active

File link: Complaint or Concern about a Clinician - Management Guidelines
File size: 114Kb

Complaint or Concern about a Clinician - Management Guidelines

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