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Grievance Resolution (Workplace): for the Dept of Health and Public Health Organisations

Doc type: Policy Directive
Compliance with this policy directive is mandatory.

Doc No.: PD2005_584

Functional Group - Sub Group:
Personnel/Workforce - Conditions of employment
Personnel/Workforce - Occupational Health & Safety
Personnel/Workforce - Conduct and ethics

Summary
This NSW Health policy directive requires the Department of Health, public health organisations and the Ambulance Service of NSW to have in place a local workplace grievance management system and procedures that facilitate prompt, fair and flexible management of all workplace grievances, with a focus on effective resolution. The system must incorporate an initial assessment of all matters raised; ensure that serious matters are not handled as workplace grievances and ensure that those managing grievances are competent to do so. Chief Executives must ensure that local systems and procedures are reviewed and updated to comply with this policy directive.

Date of Publication: 17 May 2005

Replaces:

  • Grievance Management Systems (Policy Framework and Best Practice Guidelines - Development) [PD2005_149]
  • Grievance Resolution Procedures - NSW Department of Health only [PD2005_147]
Author Branch: Workplace Relations and Management Branch

This document applies to: Area Health Services/Chief Executive Governed Statutory Health Corporation, Board Governed Statutory Health Corporations, Affiliated Health Organisations - Non Declared, NSW Ambulance Service, NSW Dept of Health, Public Hospitals

Audience: ALL

Distributed to: Public Health System, Health Associations Unions, NSW Ambulance Service , NSW Department of Health, Public Hospitals

Review Date: 17 May 2010

File No: 03/11191-4

Previous reference: N/A

Status: Active

File link: Grievance Resolution (Workplace): for the Dept of Health and Public Health Organisations
File size: 145Kb

Grievance Resolution (Workplace): for the Dept of Health and Public Health Organisations

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