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Complaint Management Policy

Doc type: Policy Directive
Compliance with this policy directive is mandatory.

Doc No.: PD2006_073

Functional Group - Sub Group:
Corporate Administration - Information and data
Corporate Administration - Governance
Clinical/ Patient Services - Governance and Service Delivery
Clinical/ Patient Services - Incident management

Summary
Support clinicians and managers to respond effectively to clinical and corporate complaints that arise in the NSW Health system.

Date of Publication: 29 August 2006

Replaces:

  • Complaints Handling Frontline - better practice guidelines - issued 1998 [GL2005_061]
  • Complaints Data Collection - Statewide [PD2005_288]
Author Branch: Quality and Safety

This document applies to: Area Health Services/Chief Executive Governed Statutory Health Corporation, Board Governed Statutory Health Corporations, Affiliated Health Organisations - Non Declared, Affiliated Health Organisations - Declared, Public Health System Support Division, Community Health Centres, Dental Schools and Clinics, NSW Ambulance Service, Public Health Units, Public Hospitals

Audience: All staff, including managers, clinicians and contractors

Distributed to: Public Health System, Community Health Centres , Dental Schools and Clinics, Divisions of General Practice, Government Medical Officers, Health Associations Unions, Health Professional Associations and Related Organisations, NSW Ambulance Service , NSW Department of Health, Public Health Units, Public Hospitals, Private Hospitals and Day Procedure Centres , Private Nursing Homes, Tertiary Education Institutes

Review Date: 29 August 2011

File No: 05/6761

Status: Active

File link: Complaint Management Policy
File size: 143Kb

Complaint Management Policy

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