Complaints Handling Procedures and the Quality Agenda in the NSW Health System
SummaryThis document provides an overview of the current complaints handling procedures within NSW Health. It includes a description of the systems and the policy framework that exist at a system-wide level for high quality care and patient safety, and for dealing with errors and apprehensions that arise from time to time in any health system. A number of these systems and policies are in the early stages of implementation.
File link: Complaints Handling Procedures and the Quality Agenda in the NSW Health System
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