Publications, Policies & Guidelines

Publications

• Report of Proceedings before General Purpose Standing Committee No. 2. Inquiry into Review of Complaints Handling within NSW Health
• Better Practice Guidelines on Complaints Management for Health Care Services
• Complaints Management Handbook for Health Care Services, July 2005
• ICAC Fact Finder. A 20-Step Guide to Conducting an Inquiry in Your Organisation
• NSW Ombudsman, Handling Complaints Fact Sheet, Sydney March 2004
• NSW Ombudsman, Investigation of Complaints Fact Sheet, Sydney 2004
• NSW Ombudsman, Natural Justice / Procedural Fairness Fact Sheet, Sydney 2004
• NSW Ombudsman, Protected Disclosures Fact Sheet, Sydney 2004
• NSW Ombudsman, Protection of Whistleblowers Fact Sheet, Sydney June 2005
• NSW Ombudsman, Reasons for Decisions Fact Sheet, Sydney June 2005

Policies & Guidelines

• Complaints Management Guidelines NSW Health, 2006
• Complaint Management Policy NSW Health, 2006