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Resources

Complaint management key performance indicators

Policies and guidelines

Other resources


  • Healthcare Complaints Commission, July 2003

  • Australian Council for Safety and Quality in Health Care, July 2005

  • UK Department of Health
  • Evaluation of the Effectiveness of Complaint Handling and Complaint Reporting

  • Queensland Health

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This web page is managed and authorised by Quality & Safety of the NSW Department of Health. Last updated: 29 July, 2009