Easy Guide to Clinical Incident Management

In 2006, NSW Health developed the Incident Management Policy Directive PD2007_061 to advise clinicians and managers on how to respond to incidents occurring in the NSW health system.

This online guide supports the implementation of the policy and is aimed at notifiers of incidents (any employee of the NSW health system who has identified an incident and is therefore under obligation to notify the incident) and managers (any employee of the NSW health system who is a registered user of IIMS and has appropriate authority to manage information contained in the system.).

This guide should be read in conjunction with the Incident Management Policy Directive PD2007_061. Each section in this guide has a link at the top to the relevant page in the policy.

The Incident management process also incorporates the Open Disclosure Policy PD2007_040, and the two policies run in conjunction with each other. The Open Disclosure Process Diagram depicts how Open Disclosure and Incident Management merge.