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In 2006, NSW Health developed the
Incident Management Policy Directive PD2007_061
to advise clinicians and managers on how to respond
to incidents occurring in the NSW health system.
This online guide supports the implementation of
the policy and is aimed at notifiers of incidents
(any employee of the NSW health system who has
identified an incident and is therefore under obligation
to notify the incident) and managers (any employee
of the NSW health system who is a registered user
of IIMS and has appropriate authority to manage information
contained in the system.)
How to use this guide
This guide provides information on the seven steps
outlined in the policy: identification, notification,
prioritisation, investigation, classification, analysis
and action, and feedback. Click on the relevant
links in the side menu.
This guide should be read in conjunction with the Incident
Management Policy Directive PD2007_061.
Each section in this guide has a link at the top to
the relevant page in the policy.
The Incident management process also incorporates the
Open
Disclosure Policy PD2007_040, and the two policies
run in conjunction with each other. The Open
Disclosure Process Diagram depicts how Open
Disclosure and Incident Management merge.
This logo means that there are useful
resources related to a specific item, that you can access
online.
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