Statewide initiatives
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Complaint or concern about a clinician (MCCC)
Policy and Guideline
The policy
directive includes the legislative requirement for Health
Service Chief Executives to report suspected professional
misconduct and suspected unsatisfactory professional conduct
to the relevant registration Board as well as internal Department
reporting requirements. The policy directive also includes
advice for Chief Executives about the management of clinicians
suspected of unsatisfactory professional conduct and suspected
professional misconduct where there is no registration board.
If a concern about an individual clinician is raised, there
is a clear requirement to act and the policy directive outlines
the principles that guide such action. The policy is applicable
to all clinicians working in the NSW health system and should
be read in conjunction with the management guideline.
The guideline
sets out the operational framework for the management of a
complaint or concern about an individual clinician and assists
in the implementation of the policy directive. There is guidance
on the actions required in response to the findings of an
investigation of a complaint or concern about a clinician.
These actions vary in response to the severity of the findings.
The guideline clarifies the linkages between the processes
in the guideline and existing processes for the performance
management of individual clinicians. The guidelines provide
a framework that Public Health Organisations can adopt and
adapt at a local level which describes how to address the
complaint or concern, while ensuring that the interests of
the organisation, the public and the needs of the professional
are met.
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