Simplifying Health Access: Contact Centres Development Resources

Summary

The Contact Centre Establishment Guidelines have been developed to assist Area Health Services (AHS) in the development of their contact centres. They outline the key criteria that should be considered in planning for the development of a contact centre. The Guidelines have five modules; Workforce, Business, Technology, Workplace Design and Change Management.

The modules cover planning, implementation and management issues, offering practical advice on the successful establishment of an effective contact centre.

File link: Click here to download the PDF
File Format: PDF
File size: 1743Kb
Type: Guide
Date of Publication: 01 October 2010
Author Branch: Chronic Disease Management Office