Report a complaint

If you think an indoor or outdoor smoking ban has been broken

Please complete the online reporting form to report complaints about smoking at indoor public places, as well as certain outdoor public places such as transport stops or spectator areas of sports grounds.

Information collected will help to guide the enforcement of smoke-free laws by NSW Health inspectors.

If you think a tobacco or e‑cigarette retailing law has been broken

Please complete the online reporting form to report complaints about tobacco and e-cigarette retailing such as selling tobacco and e-cigarettes to minors, or displaying banned advertisements.

Information collected in this form will help to guide the enforcement of tobacco and e-cigarette retailing laws by NSW Health inspectors.

If you want to speak to someone to raise your complaint

​Please call your local Public Health Unit​.

The Public Health Unit will need:

• the name and address where smoking was seen, or the name and address of the tobacco or e-cigarette retailer
• the date and time you saw the incident
• details of your complaint, or details of what you saw.

For further information or for any other complaints, please call the Tobacco Information Line on 1800 357 412.

Non-English speaking people can contact the Tobacco Information Line via the translating and interpreting service (TIS) on 13 14 50 to report breaches to the smoking bans and tobacco retailing laws.