Are you providing safe and quality care?
Emergency Treatment Performance is designed to improve access for emergency patients. Research shows that prolonged stays in Emergency Departments has poor outcomes for patients. If access and patient flow is improved, overall quality as well as patient safety will also improve.
A four hour length of stay target is not meant to inappropriately rush a patient’s care in order to meet the target. This would only worsen the patient’s experience and exacerbate patient flow blockages.
Maintaining a focus on quality is an overarching element of the Whole of Health Program.
Tools and Resources
The Expert Panel Review of Elective Surgery and Emergency Access Targets under the National Partnership Agreement on Improving Public Hospital Services was released in 2011. It outlines a set of 15 recommendations to help guide the ongoing implementation of the national targets.
The Emergency Care Institute is leading a statewide project to support ED teams to establish a quality team, implement and evaluate the Quality Framework for EDs and undertake a range of quality projects.
The Australian Commission on Safety and Quality in Health Care has developed the National Safety and Quality Health Service (NSQHS) Standards to drive the implementation of safety and quality systems and improve the quality of health care in Australia. The 10 NSQHS Standards provide a nationally consistent statement about the level of care consumers can expect from health services.
The Clinical Excellence Commission is leading this program which aims to build and sustain effective healthcare unit teams in the NSW health system. Highly-functioning teams deliver excellent care.