It is important for the ongoing control of COVID-19 in NSW to follow NSW Health advice.

If you are directed to get tested for COVID-19 or self-isolate by NSW Health at any time, you must follow this advice.

If you have any COVID-19 symptoms, no matter how mild, get tested immediately and self-isolate until you receive a negative test result.

Learn more about symptoms and who should get tested.

On this page

Updates to how NSW Health contact traces

In the context of high vaccination rates in the community, NSW Health has evolved the way we contact trace.

Public venues that a case has attended are no longer listed on this website.

NSW Health continue to contact people diagnosed with COVID-19 and their close contacts. NSW Health also continue to support workplaces and other locations that have a potential COVID-19 outbreak.

NSW Health focuses contact tracing on:

  • household members of cases
  • contacts among family and friends of cases
  • places where there are people at high risk of severe disease such as in healthcare, aged care, disability care and correctional facilities
  • places transmission has been identified
  • places that provide essential services such as schools and food distribution facilities.

As part of contact tracing, businesses may be contacted by NSW Health to undertake a risk assessment and assist NSW Health in providing specific advice to clients, customers or patrons.

If a staff member tests positive for COVID-19, businesses should follow the guidance for businesses.

NSW Health alerts

NSW Health will send an SMS to people who need to follow specific health advice. If you receive a message from NSW Health, it is important that you follow the advice in that message.

Service NSW alerts

People who have been to a venue around the same time as a person with COVID-19 will receive a COVID-19 case alert from Service NSW. The alert provides general health advice to monitor for symptoms and get tested if symptoms appear.

People who have received a Service NSW COVID-19 case alert do not need to contact the business, or their family and friends about the alert.

Businesses that receive a Service NSW COVID-19 case alert should continue to follow their COVID-19 Safety Plan, undertake cleaning, inform staff and remind them to monitor for symptoms. Businesses do not need to contact customers, NSW Health or SafeWork NSW as a result of receiving a Service NSW case alert.

Read more about Service NSW app COVID-19 case alerts at Service NSW - COVID Safe Check-in.

Remember, everyone should continue to take steps to help protect themselves and their community:

  • If you have any COVID-19 symptoms, even if mild, get tested immediately and self-isolate, even if you’re fully vaccinated.
  • Continue to check in and out of all venues using QR codes if leaving your home. If you can’t check in using a mobile phone, you can check in using the COVID-19 check-in card – apply for one through the Service NSW website.
  • Get vaccinated if you are aged 12 years and over.
  • Continue to practice COVID safe behaviours.

Interstate COVID-19 case locations

There are COVID-19 case locations in other Australian States and Territories. If you have been interstate in the last 14 days, regularly check the list of COVID-19 case locations and follow the public health requirements for testing and self-isolation.

For information about current entry requirements for NSW, refer to Interstate travel to and from NSW.

Check interstate case locations

Australian Capital Territory

If you are a resident of the ACT and you have been to a place of high concern specified in the COVID-19 concerns notice you are permitted to transit through NSW to return home.

To find out more about appropriate transport for ACT residents transiting through NSW, read the interstate traveller guidelines.

COVID-19 virus fragments detected in sewage

NSW Health's ongoing sewage surveillance program has detected fragments of the virus that causes COVID-19 in sewage samples collected from these locations where there are no known cases.

Bermagui sewage treatment plant (25 November)

The Bermagui sewage treatment plant serves about 5,000 people.

Coonamble sewage treatment plant (24 November)

The Coonamble sewage treatment plant serves about 2,750 people.

Denman sewage treatment plant (24 November)

The Denman sewage treatment plant serves about 1,800 people.

East Lismore sewage treatment plant (24 November)

The East Lismore sewage treatment plant serves about 17,000 people.

Eden sewage treatment plant (25 November)

The Eden sewage treatment plant serves about 8,000 people.

Gerringong and Gerroa treatment plant (27 November)

The Gerringong and Gerroa treatment plant serves about 7,200 people.

South Lismore sewage treatment plant (24 November)

The South Lismore sewage treatment plant serves about 15,00 people.

Contact tracing and your privacy

NSW Health collects information about COVID-19 cases and contacts through case interviews and contact tracing. This information is considered health information and is subject to the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act).

Find out more about how personal information related to COVID-19, collected through case interviews and contact tracing, is used and disclosed by NSW Health at COVID-19 contact tracing and your privacy.

Current as at: Wednesday 1 December 2021
Contact page owner: Health Protection NSW