Discourage symptomatic visitors, even if they have minimal symptoms. Do this by communicating verbally and by signage, and consider designating a single entrance for anyone entering the facility so they will see the signage and traffic can be monitored.
Anyone, including staff and visitors, who has travelled overseas, disembarked a cruise ship or who has had contact with a confirmed case must not attend the facility for 14 days from the time they returned from overseas, disembarked the cruise or last had contact with a case.
Providers should utilise existing communication tools and social stories to explain handwashing, and limitations on visitors and outings, for clients who have communication difficulties.
The Clinical Excellence Commission has infection prevention and control guidance available for different settings, including residential care facilities.
Providers should, where possible, reduce staff movements between different facilities. This is particularly important if a confirmed case is residing in isolation within a facility.
Due to the nation-wide shortage of PPE, it is critical that it is used wisely and consistently with the evidence. Providers should
If the client has fever or symptoms of an acute respiratory illness (sore throat, runny nose, shortness of breath, fatigue or cough), even if mild, request they stay in their room or support them to do so, and seek health advice (from their GP or by calling the National Coronavirus Health Information Line on 1800 020 080) to exclude COVID-19 as well as to resolve any other health issues.
Provider staff who usually go into facilities should, where possible, consider providing virtual and telehealth support services to participants and staff.
Contact your local Public Health Unit immediately on 1300 066 055 if there is a suspected or confirmed case of COVID-19 in a resident or staff member.