This document provides guidance for healthcare workers, staff, healthcare students and volunteers in NSW Health facilities who are returning from overseas travel, have been diagnosed with COVID-19, have been in contact with a COVID-19 case, or who develop any respiratory symptoms or unexplained fever.

Travelled overseas in the past 14 days

All travellers arriving in Australia from overseas are required to undertake a mandatory 14 day quarantine at designated facilities arranged by the NSW Government. Travellers will be transported directly to designated facilities after appropriate immigration, customs and enhanced health checks at the airport.

Travelled from Victoria in the past 14 days

On 6 July 2020, Premier Gladys Berejiklian announced that NSW will temporarily shut its border with Victoria from 12.01am Wednesday, 8 July. Anyone who has been in Victoria within the last 14 days, should self-isolate for 14 days since they were last in Victoria and follow the self isolation guidance for people who have travelled from Victoria or Melbourne in the last 14 days​.

High risk settings

Healthcare workers, staff, healthcare students and volunteers who have travelled from Victoria in the last 14 days, reside in a NSW/VIC border zone, or have been in NSW localities of community transmission should follow the advice for high risk settings​​.

Confirmed COVID-19 case

Healthcare workers, staff, healthcare students and volunteers who have been diagnosed with COVID-19 should follow the home isolation guidance for people confirmed to have COVID-19 infection.

Contact with a COVID-19 case

Public Health Units will notify healthcare workers, staff, healthcare students and volunteers who have been in close contact with a confirmed case of COVID-19. All close contacts must follow the home isolation guidance for close contacts.

Respiratory symptoms or unexplained fever in staff

NSW Health recommends any healthcare workers, staff, students and volunteers with respiratory symptoms, unexplained fever or loss of taste or smell should be tested for COVID-19.

For information about COVID-19 testing laboratories and dedicated collection centres across NSW refer to:

Healthcare workers must immediately self-isolate and should not return to duties until cleared from COVID-19. They should follow the home isolation guidance for people suspected to have COVID-19.

Supervisors and managers must ensure that procedures are in place to ask every staff member at the beginning of each shift whether they have recent onset of respiratory symptoms, fever or loss of taste or smell, and if so, to ensure staff who have symptoms are either excluded from work or assessed for COVID-19 and, if COVID-19 testing is recommended, to self-isolate until COVID-19 is excluded.

Returning to work

For information on when a healthcare worker can return to work, please see NSW Health advice on release from isolation.

Australian Health Protection Principal Committee recommendations for managing vulnerable workers

On 30 March 2020, the Australian Health Protection Principal Committee (AHPPC) on the advice of the Communicable Diseases Network Australia (CDNA) considered provisions for essential workers who are considered to be most at risk of acquiring COVID-19 and at higher risk of serious illness if they become unwell.

Excluding healthcare settings where appropriate PPE and precautions are adhered to, the AHPPC considers that, given the transmission characteristics of the virus, correctional and detention facilities and group residential settings are at higher risk of outbreaks of COVID-19.

AHPPC considers that, based on the limited current evidence, the following people are, or are likely to be, at higher risk of serious illness if they are infected with the virus: 1, 2, 3, 4

  • Aboriginal and Torres Strait Islander people 50 years and older with one or more chronic medical conditions
  • people 65 years and older with chronic medical conditions.5 Conditions included in the definition of 'chronic medical conditions' will be refined as more evidence emerges. The most current list can be accessed on the Department of Health.
  • people 70 years and older
  • people with compromised immune systems (see Department​ of Health).

There is limited evidence at this time regarding the risk in pregnant women.

AHPPC recommends that where vulnerable workers undertake essential work, a risk assessment must be undertaken. Risk needs to be assessed and mitigated with consideration of the characteristics of the worker, the workplace and the work. This includes ensuring vulnerable people are redeployed to non-customer based roles where possible. Where risk cannot be appropriately mitigated, employers and employees should consider alternate arrangements to accommodate a workplace absence.

AHPPC recommends that special provisions apply to essential workers who are at higher risk of serious illness and, where the risk cannot be sufficiently mitigated, should not work in high risk setting.


  1. CDC COVID-19 Response Team. Severe Outcomes Among Patients with Coronavirus Disease 2019 (COVID-19) — United States, February 12–March 16, 2020. MMWR Morb Mortal Wkly Rep. ePub: 18 March 2020.
  2. Onder G, Rezza G, Brusaferro S. Case-Fatality Rate and Characteristics of Patients Dying in Relation to COVID-19 in Italy. JAMA. Published online March 23, 2020. doi:10.1001/jama.2020.4683
  3. Zhonghua Liu Xing Bing Xue Za Zhi. The epidemiological characteristics of an outbreak of 2019 novel coronavirus diseases (COVID-19) in China. CMAPH. Published online February 17, 20202. doi: 10.3760/cma.j.issn.0254-6450.2020.02.003
  4. Australian Institute of Health and Welfare 2018. Australia's health 2018. Cat. no. AUS 221. Canberra: AIHW.
  5. Recent evidence suggests the risk previously attributed to those over 60 is particularly in those over 65 and accordingly advice has been updated to recommend an age cut off of 65 with chronic disease.
Page Updated: Thursday 23 July 2020
Contact page owner: Health Protection NSW