It is important for patients to stay connected to families and carers for their social and emotional wellbeing. This guide outlines how health staff can support virtual visiting, using myVirtualCare (using direct call).
Resources to help loved ones use myVirtualCare are available on the Agency for Clinical Innovation (ACI) website at
Virtual care videoconferencing platforms
Virtual Care Community of Practice and ACI in partnership with the Chief Patient Experience Officer
Patients in admitted care in NSW Health facilities and their loved ones
Dr Nigel Lyons, Deputy Secretary, Health System Strategy and Planning
To assist clinicians working in inpatient settings to support patients to connect with their loved ones during visitor restrictions.
Feedback on this document can be provided to