This template is provided as guidance only and can be modified locally as required.

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Position title: COVID-19 Vaccination Clinic Guidance Staff

Require Job Skills: Able to follow directions, agile and adaptable.


Secondary workforce:

Report to: Appropriate Stage Manager

Supervise (if activated): N/A


To answer questions of clients in the lines, provide masks, help solve problems, direct clients to the next station and ensure clients go to the correct lines.

Initial actions

  • Check in to clinic
  • Report to and receive assignment from your supervisor
  • Ensure photo ID is clearly visible
  • Familiarise self with emergency procedures, emergency exits and BLS

Specific job actions

  • Monitor lines and encourage clients to move forward as per clinic flow, whilst maintaining physical distancing
  • Answer questions raised by individuals and refer appropriately if cannot answer
  • Inform relevant Stage Manager of significant bottlenecks or if serious disruptions occur within the Stage area
  • Provide relevant Stage Manager feedback and suggestions in amending SOPs to improve efficiencies

Current as at: Monday 22 February 2021
Contact page owner: Health Protection NSW