This template is provided as guidance only and can be modified locally as required.

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Position title: COVID-19 Vaccination Clinic Entry Security Officer

Require Job Skills: Security Licence Class 1A/1C, interview skills

Secondary workforce: Licensed Security Officers Class 1A/1C

Report to: Clinic Manager through Stage 1 Manager

Supervise (if activated): N/A


The role of the Entry Security Officer is to provide security for emergency vaccine and staff despatching and transporting it, and to provide crowd control and security for the mass vaccination clinic on site, for clinic staff and the general public.

Initial actions

  • Sign-on to staff roster, providing contact details
  • Report to and receive assignment from your supervisor
  • Ensure photo ID is clearly visible
  • Introduce self to all staff assigned to team
  • Alert supervisor if unable to perform any of the duties in the job action sheet. Clarify any issues of concern with assigned supervisor
  • Familiarise self with the work station, layout of clinic and emergency procedures and resources including:
    • Physical layout of work space (eg: emergency exits, toilets)
    • Check two-way radio ensuring that batteries are fully charged and re-charger is available for specific radio and/or phone type
    • Procedure for calling police or ambulance
    • Basic life support

Specific job actions

  • Provide security for vaccines and staff, from vaccine storage hub to vaccination centre venue, and return
  • Stand at the entrance (gate) and greet and direct clients
  • Request identification documents per NSW Health protocol:
    • Clients should have registered for specific time and date
    • Ask the client to have them ready, provide each with a registration form and direct client toward the fever assessor in stage 1
  • Answer questions raised by individuals
  • Liaise with representatives from other agencies such as ambulance, police or parking and traffic personnel, as needed, to meet health and safety needs of clinic personnel and the public
  • Ensure availability of PPE (wear and provide masks to community members as necessary)
  • Crowd control:
    • Maintain order in the queue by attending to any individual or incident that might threaten the safety of public and/or staff, or which threatens the effectiveness of the operation
    • Respond to calls for in-clinic assistance from Stage leader, after ensuring a runner or second security personnel is deployed to the entry point to prevent further entry to the site by community members
    • Provide clear and calm explanations to concerned or stressed individuals regarding waiting times or eligibility criteria
  • Inform Stage 1 Manager by two-way radio of significant bottlenecks or serious disruptions occur at the entry or waiting area
  • Provide Stage 1 Manager feedback and suggestions in amending SOPs to improve efficiencies
  • Document on job action log, any problems expected or unanticipated, and document how these were resolved

Conclusion of work shift actions

  • Complete all required forms, reports, and other documentation and give to supervisor
  • Clean up work area prior to leaving
  • Brief on-coming staff at shift change on specific job position duties, ensuring that ongoing activities are identified and that follow-up requirements are known
  • Sign off and log the hours worked
Current as at: Tuesday 23 February 2021
Contact page owner: Health Protection NSW