Thank you for your cooperation in complying with quarantine measures as per Public Health (COVID-19 Air Transportation Quarantine) Order 2020 (NSW).

Your actions have helped to protect the health of your fellow Australian residents by limiting the risk of the novel coronavirus (COVID-19) transmission.

Last updated: 15 April 2020
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Travelling to your home

If you are returning to a home within NSW you may travel to your place of residence via whatever transport you choose.

Once you have left the hotel you will be subject to the Public Health (COVID-19 Restrictions on Gathering and Movement) Amendment Order 2020 effective 4 April 2020, during your travel and upon your return home. If you are travelling to your home in another state you may organise your flight home.

Your home jurisdiction may require additional measures. Please check your respective state government website before you arrange travel for further guidance.

Returning home after isolation

If you are returning home and seeking support for Financial and Support Services, Service NSW can offer guidance on eligibility for:

  • Australian Government payments and support
  • immediate income assistance
  • emergency relief packages
  • financial support for individuals and households
  • counselling and support
  • cost of living support.

Contact Service NSW on 13 77 88 or Service NSW - Supporting NSW during COVID-19 or via their app.

Emergency food relief is available for those who have been directed to self-isolate, and have no family or friends able to help with shopping. The packages contain 2 weeks of food and personal care items, such as:

  • pasta
  • long life milk
  • canned vegetables
  • toilet paper.

The NSW Office of Emergency Management together with Foodbank are coordinating the supply of the packages. If you, or someone you know is in need, please call us on 13 77 88.

Returning home after isolation it is essential that you check perishable food for expiry dates. Items that have expired should not be eaten. More information on food handling is available at NSW Food Authority - Novel Coronavirus and Food Safety.

Mental health advice for those exiting quarantine hotels

It is understandable that during times like this, people may be feeling afraid, worried, anxious and overwhelmed by the current circumstances.

If you have required support for your mental health team whilst in quarantine, the health care team will work with you to ensure you are supported when you leave.

The following websites offer advice on how to take care of your mental health during the COVID-19 outbreak, including specific mental health advice for those required to quarantine.

If you need more support, if you are worried that you or someone you know may have or has COVID-19, or are anxious about being in isolation and would you like to speak to someone about it please call one of the services below for support or talk to your general practitioner.

  • Lifeline Australia 13 11 14
    A crisis support service that provides short term support at any time for people who are having difficulty coping or staying safe.
  • Kids Helpline 1800 551800
    A free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25 years.
  • NSW Mental Health Line: 1800 011 511
    Mental health crisis telephone service in NSW.

Additional information

Please see the Home isolation guidance for recently returned travellers.

Visit NSW Government - Coronavirus (COVID-19) for the latest advice and information for community and businesses, including information about COVID-19 symptoms, testing and physical distancing. The frequently asked questions is a great source of current information and will assist in answering questions.

NSW Ombudsman

NSW Ombudsman handles complaints about most NSW public agencies, like Health and the Department of Communities and Justice, as well as NSW Government-funded community service providers. 

To make a complaint, use the NSW Ombudsman's web form  or email the NSW Ombudsman. If you are unable to put your complaint in writing, for example you have a disability, or you believe your complaint is urgent, you can call the NSW Ombudsman on 9286 1000 or 1800 451 524. You may need to leave a voicemail.

Please note that as of 18 March 2020, the NSW Ombudsman is now operating remotely. Members of the public and stakeholders should be aware that delays in response times may be experienced. Read the latest information on NSW Ombudsman office closure and accessing services​

The NSW Ombudsman cannot handle complaints about the NSW Police Force – you can contact the Law Enforcement Conduct Commission. For Commonwealth agencies you can contact the Commonwealth Ombudsman.

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Page Updated: Wednesday 15 April 2020
Contact page owner: Health Protection NSW