​Family and friends returning from overseas are required to stay in a hotel for the first 14 days.

People who get an exemption from staying in the hotel, need to self-isolate at home for 14 days.

After the 14 day period, either from quarantine or self-isolation, then your family and friends are safe.

Last updated: 08 June 2020
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COVID-19 (Coronavirus) quarantine and self-isolation

Family and friends returning from overseas are required to stay in a hotel for the first 14 days

To keep the whole community safe, your family and friends who arrive in Australia from overseas are required to be in quarantine for 14 days. For most people, this will be in a hotel organised by the NSW Government.

This applies to everyone returning from overseas, even if they are currently feeling well. This is because they may have been exposed to someone with COVID-19. If no symptoms develop within 14 days of their return it is very unlikely they have been infected.

This is to reduce the spread of COVID-19 within the community and heavy penalties apply to those who don’t comply.

Your loved ones will be well looked after by trained staff who will make the 14-day period as comfortable as possible. They will be kept safe and provided with food and medical care.

People who get an exemption from staying in the hotel, need to self-isolate at home for 14 days

Friends and family who return from overseas may receive an exemption from staying in a hotel on medical or compassionate grounds. These requests are considered on a case by case basis.

People who get an exemption from staying in the hotel must self-isolate at home for 14 days.

This applies to everyone in self-isolation, even if they are feeling well. They must stay at home.

You should not visit your family and friends while they are in self-isolation.

However, you can provide support in other ways without being in physical contact (e.g. dropping off meals, speaking over the phone or connecting online).

After the 14 day period, either from quarantine or self-isolation, then your family and friends are safe

After the 14-day self-isolation, you are able to visit your loved ones but you must follow the current NSW regulations for physical distancing and limiting the number of visitors.

It can be unusual not to have physical contact with family and friends – especially if they have been away for a while.

However to keep safe from COVID-19 you must:

  • practice physical distancing; keep 1.5 metres apart
  • not hug, kiss, or shake hands with others
  • wash your hands frequently with soap for at least 20 seconds
  • use hand sanitiser f you cannot wash your hands
  • not touch your mouth, eyes or nose.
  • get tested for COVID-19 if you have symptoms
  • not visit if you are feeling unwell.

Anyone with respiratory symptoms (such as cough, sore/scratchy throat, runny nose or shortness of breath) or unexplained fever, should get tested for coronavirus.

Call your GP or visit a public COVID-19 clinic.

Medicare is not required at NSW Health clinics.

More information

For more information call the National Coronavirus Health Information Line on 1800 020 080

For a free telephone interpreter ring TIS National on 131 450, say the language you need.

Ask the interpreter to connect you to the Coronavirus Health Information line.

Page Updated: Monday 8 June 2020
Contact page owner: Health Protection NSW