Arrival at Sydney Airport for flight crew who do not reside in NSW or reside overseas
Upon arrival at the airport, you will be asked to participate in a health screening by NSW Health. This includes having your temperature checked and being asked if you have any COVID-19 symptoms. You will also need to provide your normal residence location and address.
- have any COVID-19 symptoms (including fever, cough, sore/scratchy throat, shortness of breath, runny nose, loss of taste or smell), you will be asked to have a test for COVID-19 and transferred to Special Health Accommodation (SHA).
- have no COVID-19 symptoms, a health official will assess where you ordinarily reside. If you are a flight crew member who has been outside of Australia and New Zealand in the last 14 days and do not normally reside in NSW or another interstate jurisdiction, you will be directed to enter a quarantine facility.
After clearing customs, collecting your baggage and clearing biosecurity, you will be escorted to a NSW Health testing station where you will be asked to have a COVID-19 test before proceeding to the quarantine facility. Test results are available utilising the 'Are my results ready' online platform. Details of registration for this will be provided by NSW Health at the airport.
If you decline to be tested for COVID-19, you will be required to remain in the quarantine facility for the duration of your quarantine period. You will also not be permitted to depart on another flight leaving Australia until the quarantine period has been completed.
While in NSW, you will be asked to have a COVID-19 test:
- on arrival at the airport (day 0),
- every 5-7 days while in quarantine, and
- on day 12 before completing your quarantine period.
If you develop symptoms at any time while in quarantine, you will be asked to get tested and may be transferred to Special Health Accommodation (SHA).
COVID-19 Testing for International Flight Crew – Frequently Asked Questions for further information about testing.
An official from NSW Police will take your details, assign you to a quarantine hotel, and escort you to a bus that will take you to your quarantine hotel. Your employer will need to organise transport between the airport and the quarantine hotel with the contracted transport service via Sydney Ground Transport, or, for Qatar Airways, through HG Transport.
Upon arrival at the hotel, NSW Police will explain the procedures and legislation relating to hotel quarantine. You can read more about hotel quarantine in
Information for people requiring hotel quarantine.
You must remain in the NSW Government flight crew quarantine facility until your quarantine period ends (at least 14 days) or until you depart on another flight leaving Australia.
Flight crew who reside in another Australian State or Territory
If you reside in another state or territory, you can go directly home to your home jurisdiction (subject to conditions) if you:
- are tested for COVID-19 before leaving the airport, and
- provide written declaration that you:
- have not been in contact with anyone with COVID-19 in the past 14 days, and
- are currently asymptomatic and have not had any COVID-19 symptoms in the previous 72 hours
- have been accepted by your home jurisdiction
Residents of the Australia Capital Territory (ACT) may drive themselves home in a private car, however residents of all other interstate jurisdictions must travel home by air and comply with the
NSW guidelines for the onward domestic travel of international aircrew. Your employer is required to ensure you comply with these guidelines.
Your home jurisdiction must provide acceptance for your onward travel and you must follow the quarantine/self-isolation rules of that jurisdiction on arrival in your home State or Territory. The steps required to achieve this are:
- NSW Health will perform a risk assessment at the airport to assess the safety of your travel plans to your home state or territory
- Your employer may be contacted to verify that you are using appropriate transport means
- You will be required to show evidence that your employer has gained acceptance for your onward travel from the receiving jurisdiction
If you need to stay overnight in NSW prior to transit, you will be directed to a NSW Government flight crew quarantine hotel.
Flight crew arriving from New Zealand
Flight crew arriving on a flight from New Zealand will be required to provide a written declaration about where they have been in the last 14 days. This is to determine whether they have only been in Australia and/or New Zealand (excluding a New Zealand hotspot).
If you have only been in Australia or New Zealand (excluding a New Zealand hotspot) over the 14 days prior to arrival, you will not need to self-isolate or quarantine (see
Travellers from New Zealand). However, if you have been elsewhere, you will be treated the same as any other international flight crew and will need to quarantine on arrival.
Flight crew who reside in NSW
If you are ordinarily a NSW resident (subject to conditions) and have been outside of Australia and New Zealand (or visited a NZ hotspot) in the last 14 days, you may be permitted to self-isolate at home for the duration of the quarantine period (at least 14 days) subject to certain conditions. Please refer to the
NSW guidelines for flight crew who reside in NSW for more information.
Departure from Sydney Airport
When you leave quarantine to depart NSW on another flight to an international destination, it is important to avoid mixing with other departing travellers to reduce the risk of COVID-19 transmission. If you are departing to another Australian state or territory, you will travel on a plane without other passengers. In walking to the gate for that plane, it is important that this is done to avoid mixing with other travellers.
After you have checked in and passed through security/passport processing, please:
- proceed directly to your departure gate and stay there until you board your flight
- do not visit shops or duty-free areas
- wear a mask and ensure you maintain a distance of at least 1.5 metres from other people
- wash your hands often and thoroughly with soap and water.
What is considered appropriate transportation for flight crew?
Your employer must arrange appropriate transportation to travel to your designated quarantine hotel, and to travel back to the airport if you are departing Australia (or NSW for interstate crew) before the end of your quarantine period.
Appropriate transportation means:
- a private car (including a rental vehicle)
- a hire car with driver, taking the following precautions:
- the driver and all passengers must wear a mask,
- all passengers must sit in the back seat,
- promote natural ventilation including opening car windows where possible, or, if using air conditioning, maximise the intake of outside air and reduce recirculation of air,
- the vehicle should be used solely for the purpose of transport between the airport and quarantine locations (i.e. not used by the general public),
- the vehicle must be cleaned thoroughly between uses, including cleaning all hard surfaces prior to onboarding new passengers, and
- passenger attendance records must be kept and, on request, made available to NSW Health for the purposes of contact tracing if required.
You must not travel by taxi or rideshare (including Uber), or public transport for any purpose.
Positioning crew are flight crew who fly into Australia as a passenger on a flight, for ‘positioning’ by the airline (i.e. to be ready to crew another flight departing Australia). As highlighted above for flight crew, positioning crew who reside in NSW are permitted to self-isolate, but all others must quarantine in a NSW Government flight crew quarantine facility until their quarantine period ends (at least 14 days) or until they leave NSW.
To be identified as positioning crew you must:
- be identified as a member of a positioning crew in the flight manifest of your arrival flight into Australia, or in a letter from your employer or airline you will be flying out for, and
- have documentary evidence of the flight, including the date of the flight on which you will leave Australia.
This information must be received by the Australian Border Force and NSW Police before the positioning crew member’s arrival in Australia by emailing the Border Operations Centre (BOC@abf.gov.au) using the procedure for the
Advance Passenger Processing. The Border Operations Centre must be updated with information about changes to schedules. This also applies to flight crew arriving in NSW from overseas via a domestic flight from another Australian State or Territory. If this information is not provided, then you will not be recognised as positioning crew and will be required to abide by the same
quarantine rules as other international travellers.
Positioning crew who are undertaking onward domestic travel to a different Australian State or Territory must comply with the
NSW guidelines for the onward domestic travel of international aircrew.
Employers of flight crew who have been in a country other than Australia or NZ in the last 14 days, and who plan to travel onwards to another Australian jurisdiction, should notify the receiving jurisdiction using the relevant email address listed below: