If you have been outside of Australia or New Zealand, or visited a New Zealand COVID-19 hotspot in the last 14 days, you will be required to quarantine in a NSW government quarantine facility. You will need to stay in quarantine until the quarantine period ends (at least 14 days) or until you depart on a flight that leaves NSW.

Flight crew who normally reside in NSW or another Australian jurisdiction may not be required to enter hotel quarantine.

Last updated: 26 August 2021
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Arrival and Departing Sydney for International Flight Crew

Health Screening

  1. Upon arrival at Sydney Airport from an international location, you will be health screened by NSW Health. This includes having your temperature checked and being asked if you have any COVID-19 symptoms
  2. You will be asked to complete a declaration form and provide your normal address.

If you:

  • do not have COVID-19 symptoms you will proceed through the airport for a COVID-19 test and be directed to a quarantine facility.
  • have any COVID-19 symptoms (including fever, cough, sore/scratchy throat, shortness of breath, runny nose, loss of taste or smell), you will be asked to have a test for COVID-19 and transferred to Special Health Accommodation (SHA).

Special conditions exist for flight crew who normally reside in NSW (declared flight crew) and those who normally reside another Australian jurisdiction. These are detailed further below.

Testing

  1. After you have cleared customs, collected your baggage and cleared biosecurity, you will be escorted to a NSW Health COVID-19 testing station.
  2. You will have a COVID-19 nose and throat test
  3. You will be given details to access test results via the ‘Are my results ready' online platform.
  4. You will be escorted to depart from the testing station to quarantine

Note: If you decline to be tested for COVID-19, you will be required to remain in the quarantine facility for the duration of your quarantine period (24 days). You will also not be permitted to depart on another flight leaving Australia until the quarantine period has been completed.

While in NSW, you will be required to have a COVID-19 test:

  • on arrival at the airport (day 0),
  • on day 7 of quarantine, and
  • on day 12 before completing your quarantine period.
  • on day 16 if you are NSW-based flight crew isolating at home.

If you develop symptoms at any time while in quarantine, you will be asked to get tested and may be transferred to Special Health Accommodation (SHA).

Please see COVID-19 Testing for International Flight Crew – Frequently Asked Questions for further information about testing.

Transport to/from the Quarantine Facility

  1. An official from NSW Police will take your details, assign you to a quarantine hotel, and escort you to transport that will take you to your quarantine hotel.
  2. Your employer must arrange an approved transportation service. An approved transportation service for this purpose is a transport service by a flight crew transport service provider whose details have been notified to the Commissioner of Police. You must not travel by taxi or rideshare (including Uber), or public transport for any purpose.
  3. You and your transportation providers must comply with mandatory Personal Protective Equipment (PPE) requirements wear a mask and ensure you maintain a distance of at least 1.5 metres from other people and practise good hand hygiene to minimise the risk of transmission. Transport providers must wear a surgical mask that fits securely around the face and is worn over the nose and mouth. Cloth masks are not recommended as they do not provide adequate protection. Transport providers who are transporting international passengers or crew to a medical facility (including the Special Health Accommodation) should wear a P2/N95 respirator.
  4. You, your employer and your transportation provider must comply with NSW Health Air Transportation Guidelines and the following conditions must be met in your movement:
  • For cars
    • a. there should be no more than two passengers
      b. if there is one passenger, they must sit diagonally behind the driver
      c. If there are two passengers, they must sit in the back seat
  • For buses and larger vehicles:
    • a. there should be a minimum of two empty rows between the driver and passengers
      b. there should be a vacant seat between each passenger, however, family groups may sit together
      c. the vehicle may transport a maximum of 50% of its normal seated capacity,
  • promote natural ventilation including opening car windows where possible, or, if using air conditioning, maximise the intake of outside air and reduce recirculation of air,
  • the vehicle should be used solely for the purpose of transport between the airport and quarantine facility (i.e. not used by the general public),
  • the vehicle must be cleaned thoroughly between uses, including cleaning all hard surfaces prior to onboarding new passengers, and
  • passenger attendance records must be kept and, on request, made available to NSW Health for the purposes of contact tracing if required.
    5. All passengers or flight crew in a transportation service vehicle must have arrived on the same flight into Australia. Transport providers must not transport a mixture of passengers or crew from different flights, even if they are travelling to or from the same quarantine or medical facility.

A person who provides a transportation service for flight crew must comply with the direction of the Commissioner of Police at an airport or quarantine facility, and if requested by a police officer, provide their name and contact details.

Arrival at Quarantine

  1. Upon arrival at the hotel, NSW Police will explain the procedures and details relating to hotel quarantine. You can read more about hotel quarantine in Information for people requiring hotel quarantine.
  2. You must remain in the NSW Government flight crew quarantine facility until your quarantine period ends (at least 14 days) or until you depart on another flight leaving Australia.

Departure from Quarantine and from Sydney Airport

  1. When you leave quarantine or a medical facility to depart NSW on another flight to an international destination you, your employer and your transportation provider must comply with NSW Health Air Transportation Guidelines and follow the conditions mentioned above.
  2. You and your transportation provider must comply with mandatory Personal Protective Equipment (PPE) requirements and practise good hand hygiene to minimise the risk of transmission.
  3. When you arrive to Sydney Airport at Counter K, do not mix with other departing travellers. Enforcement officers will be guiding your movements through processes at the airport.
  4. After you have checked in and passed through security/passport processing, please:
    • follow the directions of enforcement officers to either remain at a holding area or be escorted directly to your departure gate for you to board your flight
    • do not visit shops or duty-free areas
    • wear a mask and ensure you maintain a distance of at least 1.5 metres from other people
    • wash your hands often and thoroughly with soap and water.

Flight Crew who Reside in NSW (Declared Flight Crew)

If you are ordinarily a NSW resident and have been outside of Australia and New Zealand (or visited a New Zealand COVID-19 hotspot) in the last 14 days, you may be permitted to self-isolate at home for the duration of the quarantine period (at least 14 days), if you:

  1. are tested for COVID-19 before leaving the airport,
  2. provide written declaration that you:
    • are ordinarily a resident in NSW and provide relevant details
    • have not been in contact with anyone with COVID-19 in the past 14 days, and
    • do not have, and have not had in the previous 72 hours, any symptoms of COVID-19

You will be risk assessed by NSW Health at the airport and will not be permitted to self-isolate if you:

  • Live with a designated worker. This means someone who is a registered health practitioner, works in a public or private hospital or residential care facility, or is an NDIS worker.
  • Are unable to self-isolate safely at your home residence, as per the Self-Isolation Guideline for Declared Flight Crew Members.
  • Are unable to comply with the NSW Health Air Transportation Guidelines. This may include an inability to undertake appropriate transportation
  • Cannot identify as a member of flight crew, or are unable to show evidence as a positioning crew

Declared flight crew members who are self-isolating at their residence may drive a private vehicle to their residence, with no other passengers. They must comply with the NSW Health Air Transportation Guidelines.

Flight Crew who Reside in Another Australian State or Territory

If you reside in another state or territory, you can go directly home to your home jurisdiction if you meet the following conditions:

  1. you are tested for COVID-19 before leaving the airport
  2. provide written declaration that you:
    • have not been in contact with anyone with COVID-19 in the past 14 days, and
    • do not have, and have not had in the previous 72 hours, any symptoms of COVID-19
  3. have been accepted by your home jurisdiction for your onward travel. You must follow the quarantine/self-isolation rules of that jurisdiction on arrival in your home state or territory. You will be asked to show evidence that your employer has gained acceptance for your onward travel from the receiving jurisdiction.
  4. undergo a NSW Health risk assessment at the airport that will assesses the safety of your travel plans to your home state or territory. Your employer may be contacted to verify that you are using appropriate transport.
  5. You and your employer must comply with the NSW Guidelines for the Onward Domestic Travel of International Flight Crew.

Residents of the Australia Capital Territory (ACT) may drive themselves home in a private car, however residents of all other interstate jurisdictions must travel home by air.

If you are departing to another Australian state or territory, you will travel on a plane without other passengers. In walking to the gate for that plane, do not mix with any travellers.

If you need to stay overnight in NSW prior to transit, you will be directed to a NSW Government flight crew quarantine hotel.

Flight Crew Arriving from New Zealand

  1. If you are flight crew member that has arrived on a flight from New Zealand, you will be required to provide a written declaration about where they have been in the last 14 days. This is to determine whether if you have only been in Australia and/or New Zealand (excluding a New Zealand COVID-19 hotspot).
  2. If you and the passengers and crew you have arrived with, have only been in Australia or New Zealand (excluding a New Zealand COVID-19 hotspot) in the 14 days prior to arrival, you will not need to self-isolate or quarantine (see Travellers from New Zealand).
  3. If you have been to a New Zealand COVID-19 hotspot or a country other than Australia or New Zealand, you will be managed the same as any other international flight crew, and will need to enter a quarantine facility on arrival.

The Chief Health Officer can declare areas of New Zealand as a COVID-19 hotspot. Information regarding the rules about travelling into NSW from Zealand is available on the NSW Government website

Positioning Crew

Positioning crew are flight crew who fly into Australia as a passenger on a flight, for ‘positioning’ by the airline (i.e. to be ready to crew another flight departing Australia).

Positioning crew who reside in NSW are permitted to self-isolate, but all others must quarantine in a NSW Government flight crew quarantine facility until their quarantine period ends (at least 14 days) or until they leave NSW.

To be identified as positioning crew you must:

  • be identified as a member of a positioning crew in the flight manifest of your arrival flight into Australia, or in a letter from your employer or airline you will be flying out for, and
  • have documentary evidence of the flight, including the date of the flight on which you will leave Australia.

This information must be received by the Australian Border Force and NSW Police before the positioning crew member’s arrival in Australia by emailing the Border Operations Centre (BOC@abf.gov.au) using the procedure for the Advance Passenger Processing

The Border Operations Centre must be updated with information about changes to schedules. This also applies to flight crew arriving in NSW from overseas via a domestic flight from another Australian State or Territory. If this information is not provided, then you will not be recognised as positioning crew and will be required to abide by the same quarantine rules as other international travellers.

Positioning crew who are undertaking onward domestic travel to a different Australian State or Territory must comply with the NSW guidelines for the onward domestic travel of international aircrew.

Further Information

Employers of flight crew who have been in a country other than Australia or NZ in the last 14 days, and who plan to travel onwards to another Australian jurisdiction, should notify the receiving jurisdiction using the relevant email address listed below:

State or Territory Email
ACT Hecc.operations@act.gov.au
NT HazardManagementAuthority.DOH@nt.gov.au
NSW MOH-SHEOC-COVID19Operations@health.nsw.gov.au
QLD SHECC@health.qld.gov.au
SA Healthexemptions.covid19@eso.sa.gov.au
TAS emergency.management@health.tas.gov.au
VIC

COVIDquarantine@dhhs.vic.gov.au
DHHSCOVID.Ports@dhhs.vic.gov.au

WA
doh_cdcdoncall@health.wa.gov.au
PHEOC@health.wa.gov.au

Related links

Current as at: Thursday 26 August 2021
Contact page owner: NSW Health