The fact sheet (current as of 16 March 2020) aims to support services to develop a business continuity plan in the event that your service is affected by COVID-19. The fact sheet is intended to be used in conjunction with the COVID-19 Checklist for AOD NGO Services​ to prepare your service for contingency planning. Below are key factors for consideration in developing a business continuity plan.

Last updated: 23 March 2020


Does the plan consider?

  • Management and acknowledgement of fear and anxiety experienced by clients.
  • Impacts on vulnerable populations (pregnant women, elderly, people with comorbidities, Aboriginal and Torres Strait Islander communities, carers)
  • Any special requirements related to the age, demographics and comorbidity of your clients
  • Ability for clients to access treatment service, should service closure occur.
  • Whether clients can access take home naloxone at community pharmacies (For a list of services supplying take home naloxone)
  • Communication about isolation and treatment access should an individual become infected or be at risk of infection (i.e. through travel or contact with a known case).
  • Access and distribution of up-to-date information about COVID-19.

Staffing, education and training

Does the plan consider?

  • Management and acknowledgement of fear and anxiety experienced by staff.
  • Monitoring staff wellbeing and fatigue if extended working hours are required.
  • Isolation or segregation of staff (if required) and what this means for service capacity.
  • Training and education in infection control measures such as hand hygiene and use of Personal Protection Equipment (PPE).
  • The criticality of your service/s. You can seek this information by contacting your local Emergency Response Unit.
  • Distribution and access of up-to-date information about COVID-19.

Resources, service impacts and logistical impacts

Does the plan consider?

  • Infection control and cleaning procedures such as:
    • Client and/or staff isolation,
    • Increase surface cleaning and disinfecting,
    • Increase supply, use and stock of Personal Protection Equipment (PPE),
    • Ensure normal infectious clinical waste processes and management,
  • Ensure normal linen management processes.
  • Medication supply and delivery options.
    • Consider impact of supply chains and other logistics.
  • Use of alternate modes of service delivery, where possible and appropriate:
    • Face-to-face, telehealth, digital.
  • Impact of community service closures:
    • GPs and pharmacies
  • Emergency care for high risk clients.
  • The management of OTP should nurses be unable to work.
  • Identifying the key contacts within your LHD and community.

Infection prevention and control examples

Refer to NSW Health website for updated infection control measures

  • Undertake routine transmission based precautions
  • Enhance hand hygiene by washing hands via hand rub technique with soap and water and/or alcohol-based hand rub
  • Encourage appropriate respiratory etiquette for example coughing and sneezing into elbow

Keep yourself updated on COVID-19 by visiting the NSW Health website.​

Current as at: Monday 23 March 2020