The NSW Health website has a range of resources specifically for
disability support providers.
Preventing an outbreak of COVID-19 and other respiratory infections in group residential settings for guidance.
NDIS providers and self-managing participants who can no longer access personal protective equipment (PPE) supplies through usual means can contact the National Medical Stockpile by emailing
If there is a suspected or confirmed case of COVID-19 within a facility and PPE stock has been exhausted, access to PPE should be sought through the National Medical Stockpile, as above.
NSW Health may be able to facilitate access to PPE through the State Stockpile to meet the immediate needs for clients diagnosed with COVID-19 who remain within the facility, as well as providing advice on use/rationing to address highest risk activities.
Requests for assistance with urgent PPE needs should be directed to:
MOH-JamesCovid19Support@health.nsw.gov.au or your local Public Health Unit.
Due to the nation-wide shortage of PPE, it is critical that it is used correctly, appropriately and consistently with the evidence. Providers should:
Contact your local Public Health Unit immediately on 1300 066 055 if there is a suspected or confirmed case of COVID-19 in a resident or staff member.
If you are worried about a potential outbreak, please refer to
Information for disability support providers - How to identify a potential COVID-19 outbreak in a residential facility and what to do next for more advice.