000 – Ambulance, police or fire
1800 022 222 -
HealthdirectHealth advice available 24 hours a day
132 500 -
State Emergency Service (SES)
Pharmacists may be able to help replace medicines or prescriptions. Speak with your local pharmacy, GP or call Healthdirect on
1800 022 222
1800 011 511 -
Mental Health Line.
Press ‘Option 1’ to be transferred to your nearest community mental health drug and alcohol service.
If you need support, there are a number of
services you can access for free. If you're not sure, see
When should I ask for mental health support?. Also available in
If you are in an area affected by bushfires, listen to the instructions given by emergency services personnel. Important messages are often played on the radio.
Bush fires can result in a large amount of smoke particles in the air, even great distances from the fires. The best way to avoid breathing in the smoke is to remain inside with the windows and doors closed, preferably in an air-conditioned building.
Protect yourself from bushfire smoke.
If you are having trouble breathing, go to an emergency department or ring triple zero (000) for an ambulance.
Smoke pollution can affect people for many days after it is inhaled. People with existing lung conditions, such as asthma, may experience an exacerbation of their symptoms and should prepared to activate their Asthma (or COPD) Action Plan.
Information for community pharmacists
Whatever the depth of a burn, the initial treatment is always the same:
Do not use ice or iced water and take care not to induce hypothermia (low body temperature) - keep the person warm.
All large burns (greater than the size of a 20c piece), partial-thickness burns (painful, blistered and weeping) and full-thickness burns (painless, white and potentially waxy or charred-looking) require urgent medical assessment. To protect the burned area after cooling with running water, lay a sheet of cling film over it. Do not wrap cling film all the way around a limb.
All burns affecting the face or neck require urgent medical assessment. All burns that cross a joint or that completely encircle a digit (finger or toe) or limb also require urgent assessment.
Small, epidermal burns (less than the size of a 20c piece) may be treated at home. An epidermal burn is one that only affects the top layer of skin. It will be red and painful, but the skin will be intact, with no weeping or blistering. Covering the burn with a layer of cling film after cooling will protect the area and may reduce the pain. Do not burst any blisters that develop. If the burn is very painful, or seems to be getting worse, seek medical attention.
Power and water may be cut off during a bushfire. Your bushfire survival kit should include plenty of drinking water (at least three litres per person per day). Ensure you drink plenty of water so you do not dehydrate. For more information see the
Rural Fire Service Bushfire Survival Plan.
For support and information about air quality, how to reduce exposure to smoke and return home safely after a bushfire, visit:
Bushfire response and recovery