​In June 2019, the NSW Premier Gladys Berejiklian unveiled 14 Premier's Priorities which represent the NSW Government's commitment to making a significant difference to enhance the quality of life of the people of NSW:

  • bumping up education results for children
  • increasing the number of Aboriginal young people reaching their learning potential
  • protecting our most vulnerable children
  • increasing permanency for children in out-of-home care
  • reducing domestic violence reoffending
  • reducing recidivism in the prison population
  • reducing homelessness
  • improving service levels in hospitals
  • improving outpatient and community care
  • towards zero suicides
  • green public spaces
  • greening our city
  • government made easy
  • world class public service

Each priority has an ambitious target which has been set with the purpose of delivering on key government policy priorities:

  • a strong economy
  • highest quality education
  • well connected communities with quality local environments
  • putting customer care at the centre of everything we do
  • breaking the cycle of disadvantage

Improving outpatient and community care 

One of the NSW premier's priorities is to reduce preventable visits to hospital by five per cent through to 2023 by caring for people in the community. The target encompasses potentially preventable hospitalisations and emergency department triage categories 4 and 5.

Triage category 4

People who need to have treatment within one hour are categorised as having a potentially serious condition. People in this category have less severe symptoms or injuries, such as a foreign body in the eye, sprained ankle, migraine or earache.

Triage category 5

People who need to have treatment within two hours are categorised as having a less urgent condition. People in this category have minor illnesses or symptoms that may have been present for more than a week, such as rashes or minor aches and pains. 

Delivering this result will strengthen the care provided to people in the community, improve patient experience and keep people healthier in the long-term. 

The Integrated Care Implementation team are the leads in supporting this priority with Planned Care for Better Health as the flagship program.

The Integrated Care Implementation team are leading the programs of work by collaborating with Local Health Districts (LHDs) to implement six initiatives to strengthen care provided in the community, improve patient experience and maintain people's health in the long term: 

Planned Care for Better Health

 An initiative focusing on the needs of people who are at risk of hospitalisation in the next twelve months by providing care coordination, care navigation and/or health coaching to improve their experience and outcomes.

Emergency Department (ED) to Community

A comprehensive care initiative supporting those patients who have presented to an ED on ten or more occasions in a twelve-month period. 

Residential Aged Care

An initiative to improve the skills of Residential Aged Care Facility (RACF) staff to better identify the health needs of their residents, and to avoid unwarranted ambulance callouts, ED presentations and hospital admissions.

Vulnerable Families

A community support initiative for parents or carers and their children with complex health and social needs.

Specialist Outreach to Primary Care

An initiative to improve the capacity and capability of general practitioners to provide specialist assessment and care in non-hospital settings.

Paediatric Network

An initiative to support paediatric patients and their families, particularly in regional settings, to reduce travel burden and ensure quality care and consultations are provided closer to home.  

Page Updated: Monday 21 September 2020
Contact page owner: System Performance Support