NSW Health provides a variety of options for applicants to participate in interviews for junior medical officer positions advertising, including video interviews.  Following are the user information guides for both these platforms and they can be accessed through the web browser on your computer, smart phone or tablet and also via NSW Health conferencing rooms.  The information guides are to ensure you are fully prepared for your video interview.

On this page

Video interviews using Pexip

Before your interview: prepare your technology

Choose your device, and make sure it is fully charged and tested

If using a mobile device make sure the device has the appropriate software, is tested and ready to use.
If using a video conferencing room at a NSW Health site make sure you book the room in advance and test the video system prior.

Check the audio

A headset or wired headphones are recommended when dialling in using a computer, phone or tablet. This will reduce background noise. If you are using a NSW Health video conferencing room, the audio equipment should be ready to use.

Check the camera

A webcam is required. Ensure you have allowed your computer/laptop or mobile device to access your camera. You may need to check your privacy settings.

Check your internet speed

You will need a fast network connection with a minimum bandwidth of 1mbps. On your computer, phone or tablet you can test your internet connection by navigating to www.speedtest.net and selecting ‘go’. All video rooms have sufficient connection speeds.

Familiarise yourself with Pexip and ways to join the interview

Please read all the information in this document to prepare yourself and technology before your interview date.  If you would like to participate in testing before your interview or encounter any technical difficulties, please contact the NSW Health IT support line on 1300 679 727.

Before your interview: prepare for your identity check

As part of your invitation to interview you must be able to supply evidence of your identity during the video interviewing process. The panel must be able to sight you and your photo ID on the same screen so you may be required to hold your identification up to the camera to confirm. Each entity will have its own process, but each will instruct you with what documents are required and what to do when you have joined the interview. Make sure you have your documents close by ready to display.

Key considerations: video interviews

Consider your video interview location by ensuring:

  • you are in a well-lit room with good camera visibility
  • your camera background is clear and if possible, away from windows which may cause camera glare, and
  • you are in a private and quiet location with limited background noise.

Consider your body language and appearance by ensuring:

  • eye contact is maintained throughout the interview by looking through the camera
  • you are presented in a way that you would be for a face to face interview, and
  • your face and facial expressions will be visible to the interview panel.

Limit interruptions and distractions by ensuring:

  • any unnecessary web browser tabs and applications on your device are closed, and
  • notifications on your phone or device are set to silent mode.

Practice and prepare

It is encouraged that you practice video interviewing on your chosen device ahead of your scheduled video interview and keep these key considerations in mind. If you have any non-technical related questions about your interview or need any support before your interview, please contact the interview organiser. If you require technical support, please contact the NSW Health IT support line on 1300 679 727.

Options to join

Ensure you have Google Chrome (preferred), Microsoft Edge or Edge Chromium installed on your computer/laptop.

** Internet Explorer IS NOT supported **

  • Google Chrome web browser from a computer/laptop
  • Smart phone or tablet device using a web browser
  • Video conferencing room (NSW Health sites only)
  • Telephone – only if you are experiencing technical issues.

Testing Pexip before your interview (Google Chrome)

  1. Open Google Chrome and navigate to https://conference.meet.health.nsw.gov.au
  2. Enter your first and last name and select 'continue'
  3. Allow webcam and microphone access, if prompted
  4. After entering your full name and continue, check your settings, then select the video icon, enter test virtual meeting room number 4666999 and press the camera icon, or simply press 'enter' on your keyboard to connect.

Pexip settings include:

  • Camera icon – select from available camera devices
  • Microphone icon – select from available microphone/headset device
  • Speaker icon – select from available speaker/headset device
  • Bandwidth icon – low, medium, high, max are the available options.

The video and audio test will ensure camera, microphone and speakers are working. If there are any issues you will need to check your device, any connected devices (e.g. headphones/headset), settings and try again. If everything is tested and working, you are ready to join the interview.

Testing Pexip before your interview (NSW Health video conference rooms)

  • From a touch panel – click on the support icon and then 'test your video and audio'
  • From a remote control – dial 4666999 to run the test.

Join Pexip from a computer/laptop (Google Chrome)

  1. Open Google Chrome and navigate to https://conference.meet.health.nsw.gov.au
  2. Enter your first and last name and select 'continue'
  3. Allow webcam and microphone access if prompted
  4. Select the video icon, enter the virtual meeting room number for your interview and select the camera icon or simply press 'enter' on your keyboard to connect
  5. You are a guest, so a PIN is not required to connect, select 'join' to connect
  6. If the host has not joined, you will remain in a waiting area
  7. Once the host joins you, will be welcomed into the virtual meeting room.

Join Pexip from a smart phone or tablet using a web browser

Apple devices – Safari browser only

Android devices – Google Chrome browser only

Your device must have a built-in camera, webcam, microphone, speaker or connected headset.

Open Safari browser (Apple devices) or Google Chrome (android devices)

  1. Navigate to https://conference.meet.health.nsw.gov.au
  2. Enter your first and last name and select 'continue'
  3. Allow webcam and microphone access if prompted.

Pexip settings:

  • Camera icon – select from available camera devices
  • Microphone icon – select from available microphone/headset device
  • Speaker icon – select from available speaker/headset device
  • Bandwidth icon – low, medium, high, max are the available options (note: the higher the bandwidth the better the quality. Only set to high/max if you have a fast connection. If you have a slow connection change to low/medium bandwidth. You need to configure these settings before joining the Pexip video interview).

Join Pexip from a video conference room (NSW Health video conference rooms)

Ensure you have booked the video conference room and tested that the video equipment is working before your interview.

Cisco video conference room with touch panel

  1. Use the touch panel and select join Pexip meeting icon
  2. When prompted enter the virtual meeting room number followed by the # key to join
  3. Place yourself on mute until you are ready.

Cisco/Polycom video conference room with remote control

  1. Using the remote-control, enter the virtual meeting room number and hit the dial button
  2. Place yourself on mute until you are ready.
To end the call from the video conference room, use the touch panel or remote control to disconnect.

Telephone (audio only) – Only if you are experiencing technical issues

In your Pexip email invitation there is a phone line you can dial to connect to the meeting.  Using a phone dial the phone number provided in the Pexip interview invitation.  When prompted enter the virtual veeting number followed by the # key and you will be immediately connected to the Pexip virtual meeting room with audio only.

Technical difficulties

If you encounter technical difficulties outside of your control during your interview (whether via Pexip or telephone) which impact your ability to perform during your interview, you must:

  • put the panel members on notice of these issues during the interview (where possible), and
  • contact the interview organiser within 24 hours of your interview to raise this with the Recruitment team.

In the event the interview is rescheduled due to technical difficulties, and you completed part of the interview previously, you will be asked alternative interview questions to avoid unfair advantage.

Please ensure you have tested your device, internet connectivity and preferred option to join your interview beforehand. You may call the NSW Health IT support line on 1300 679 727 to able to assist in the event of technical difficulties at the time of interview.

Video interviews using Skype

Before your interview: prepare your technology

Choose your device, and make sure it is fully charged and tested

If using a mobile device make sure the device has the appropriate software, is tested and ready to use. If using a video conferencing room at a NSW Health site make sure you book the room in advance and test the video system prior.

Check the audio

A headset or wired headphones are recommended when dialling in using a computer, phone or tablet. This will reduce background noise. If you are using a NSW Health video conferencing room, the audio equipment should be ready to use.

Check the camera

A webcam is required. Ensure you have allowed your computer/laptop or mobile device to access your camera. You may need to check your privacy settings.

Check your internet speed

You will need a fast network connection with a minimum bandwidth of 1mbps. On your computer, phone or tablet you can test your internet connection by navigating to www.speedtest.net and selecting ‘go’. All video rooms have sufficient connection speeds.

Familiarise yourself with Skype for Business and ways to join the interview

Please read all the information in this document to prepare yourself and technology before your interview date. If you want to see Skype for Business in action there are a number of YouTube videos online that advise tips and how to use the software in its full capacity.

If you would like to participate in testing before your interview or encounter any technical difficulties, please contact the NSW Health IT support line on 1300 679 727.

Before your interview: prepare for your identity check

As part of your invitation to interview you must be able to supply evidence of your identity during the video interviewing process. The panel must be able to sight you and your photo ID on the same screen so you may be required to hold your identification up to the camera to confirm. Each entity will have its own process, but each will instruct you with what documents are required and what to do when you have joined the interview. Make sure you have your documents close by ready to display.

Key considerations: video interviews

Consider your video interview location by ensuring:

  • you are in a well-lit room with good camera visibility
  • your camera background is clear and if possible, away from windows which may cause camera glare, and
  • you are in a private and quiet location with limited background noise.

Consider your body language and appearance by ensuring:

  • eye contact is maintained throughout the interview by looking through the camera
  • you are presented in a way that you would be for a face to face interview, and
  • your face and facial expressions will be visible to the interview panel.

Limit interruptions and distractions by ensuring:

  • any unnecessary web browser tabs and applications on your device are closed, and
  • notifications on your phone or device are set to silent mode.

Practice and prepare

It is encouraged that you practice video interviewing on your chosen device ahead of your scheduled video interview and keep these key considerations in mind. If you have any non-technical related questions about your interview or need any support before your interview, please contact the interview organiser. If you require technical support, please contact the NSW Health IT support line on 1300 679 727.

NSW Health employees

If you have Skype for Business installed, ensure you are signed in using the below details:

  • Your health email address (e.g. John.Smith@health.nsw.gov.au)
  • Username (if requested): nswhealth\employee
  • Your current network password
  • If you are signed in with a different NSW Health Skype account, you can still use Skype for Business to join
  • Do not connect to the VPN when joining Skype for Business meetings.

Options to join: NSW Health employees

Skype for Business application from NSW Health computer/laptop

  • Web browser from a computer/laptop
  • Mobile or tablet device using the web browser
  • Video conferencing room (NSW Health sites only)
  • Telephone – only if you are experiencing technical issues

Option 1 – To join via Skype for Business application from NSW Health computer/laptop

  1. Click join Skype meeting link from the meeting invite in Outlook calendar
  2. Connect with video and audio
  3. Now you are connected to the video interview
  4. Click the microphone button in the meeting window to mute and unmute your microphone once you have joined the interview
  5. Click the hang up button to leave the meeting.

*If you do not have a working headset or speaker on your device, please join using Skype for Business, mute your audio and then dial into the interview using the telephone details. This will allow the interview panel to see and hear you.

To join using your computer/laptop and telephone

  1. Follow the steps listed in ‘option 1’
  2. Mute your microphone when you have joined the meeting
  3. Dial in using the phone number on the Skype meeting invitation
  4. Enter the conference ID (from meeting invite) when prompted and press # to join
  5. You have now joined via phone and should use this device as your microphone and speaker
  6. Press *6 to mute or unmute your microphone.

**All interviews need to be completed using a visual medium. If you do not have a working video/camera, please gain access to a device that does or contact the person listed in the advertisement to discuss

Option 2 – To join via web browser from a computer/laptop.

Ensure you have Google Chrome (preferred), Microsoft Edge or Edge Chromium installed on your computer/laptop.

** Internet Explorer is not supported **

  1. Open Google Chrome/Microsoft Edge and go to https://join.health.nsw.gov.au
  2. A web page will open prompting you to enter your name and conference ID
    •  Enter your full name here so your host can identify you
    • Enter the conference ID from the meeting invite
  3. Click 'join now' to join the meeting
  4. Once joined, it will ask permission to use your device camera and microphone.  Please click 'allow' in the alert (this alert only appears once)
  5. Now you are connected to the video interview
  6. Use the microphone buttons in the meeting window to mute and unmute your microphone
  7. When the meeting is finished, click 'disconnect' to leave the meeting.

If you have a working headset and speaker there is no need to dial into the meeting using the phone number.

Option 3 – To join via a mobile or tablet device using the web browser

Apple devices – Safari browser only
  1. Enter address: https://join.health.nsw.gov.au
  2. Enter your full name
  3. Enter the meeting ID (conference ID) which can be found in the email invitation
  4. Click 'join now' (ensure you select 'allow' for webcam/microphone access if prompted).
Android devices – Google Chrome browser only
  1. Open this URL: https://join.health.nsw.gov.au
  2. Enter your full name
  3. Enter the meeting ID (conference ID) which can be found in the email invitation
  4. Click 'join now' (ensure you select 'allow' for webcam/microphone access if prompted).

Option 4 – To join via a video conferencing room (NSW Health sites only)

Ensure you have booked the video room and tested the video equipment is working before your interview.Cisco video room with touch panel

  1. Use the touch panel and select 'join Skype meeting' (you can also manually dial 4309399 to join)
  2. When prompted enter the meeting ID followed by the # key to join
  3. Place yourself on mute until you are ready

Cisco/Polycom video room with remote control

  1. Using the remote control dial 4309399
  2. When prompted enter the meeting ID followed by the # key to join.
  3. Place yourself on mute until you are ready.

Option 5 – Telephone (audio) – only if you are experiencing technical issues

In your Skype email invitation there is a phone line you can dial to connect to the Skype meeting:

  • Using a phone dial the phone number provided in the Skype meeting invitation
  • When prompted enter the conference ID number followed by the # key
  • You will be immediately connected to the Skype conference with audio only.

Options to join: external applicants (non-NSW Health applicants)

  • Web Browser from a computer/laptop
  • Mobile or tablet device using the web browser
  • Telephone – only if you are experiencing technical issues

Option 1 – Web browser from a computer/laptop

Ensure you have Google Chrome (preferred), Microsoft Edge or Edge Chromium installed on your computer/laptop. 

** Internet Explorer IS NOT supported **

  1. Open Google Chrome/Microsoft Edge and go to https://join.health.nsw.gov.au
  2. A web page opens prompting you to enter your name and conference ID
    • Enter your full name here so your host can identify you
    • Enter the conference ID from the meeting invite
  3. Click 'join now' to join the meeting
  4. Once joined, it will ask permission to use your device camera and microphone.  Please click 'allow' in the alert (this alert only appears once)
  5. Now you are connected to the video interview
  6. Use the microphone buttons in the meeting window to mute and unmute your microphone
  7. When the meeting is finished, click disconnect button to leave the meeting.
If you have a working headset and speaker there is no need to dial into the meeting using the phone number.

Option 2 – Mobile or tablet device using the web browser

Apple devices – Safari browser only
  • Enter address: https://join.health.nsw.gov.au
  • Enter your full name
  • Enter the meeting ID (conference ID) which can be found in the email invitation
  • Click 'join now' (ensure you select 'allow' for webcam/microphone access if prompted)
Android devices – Google Chrome only
  • Open this URL: https://join.health.nsw.gov.au
  • Enter your full name
  • Enter the meeting ID (conference ID) which can be found in the email invitation
  • Click 'join now' (ensure you select 'allow' for webcam/microphone access if prompted).

Option 3 – Telephone (audio) – only if you are experiencing technical issues

In your Skype email invitation there is a phone line you can dial to connect to the Skype meeting:

  • Using a land line or mobile phone dial the phone number provided in the Skype meeting invitation
  • When prompted enter the conference ID number followed by the # key
  • You will be immediately connected to the Skype conference with audio only.

Technical difficulties

If you encounter technical difficulties outside of your control during your interview (whether via Skype or telephone) which impact your ability to perform during your interview, you must:
 
  1. put the panel members on notice of these issues during the interview (where possible), and
  2. contact the interview organiser within 24 hours of your interview to raise this with the recruitment team.
In the event the interview is rescheduled due to technical difficulties, and you completed part of the interview previously, you will be asked alternative interview questions to avoid unfair advantage.Please ensure you have tested your device, internet connectivity and preferred option to join your interview beforehand. The NSW Health IT support line (1300 679 727) may be able to assist in the event of technical difficulties at the time of interview.
Current as at: Monday 12 July 2021