Option One | Option Two | What do I need to make a video call?

Why access interpreter services via video?

Accessing interpreters via video gives health care providers all the convenience of face-to-face communication, without the need for interpreting staff to travel to health service locations.

Interpreters are booked in the same way as for an in-person visit, but instead of travelling to the service, they join providers in a video call from their desktop computer, tablet, or smartphone.

Accessing interpreters via video call

This is currently only available to health providers in Western Sydney and South Western Sydney Local Health Districts.

There are two ways to access interpreter services via a video call:

Option one - The provider visits the interpreter's online waiting area

This method uses the button on Interpreting/translating and multicultural health services.

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Instructions for health care providers

  1. Pre-book an interpreter.
  2. Make sure that you are ready to make a video call:
    • If you use a desktop or laptop PC, or an Android device, make sure that you use the Google Chrome web browser.
    • If you use an iPhone or iPad, make sure that you have the free Healthdirect Video Call app installed.
  3. Just before the time of your appointment, click the join interpreter via video button on Interpreting/translating and multicultural health services.
  4. When all of the setup tests complete successfully, select the interpreter service that you have the appointment with.
  5. Enter your details and start the call. The interpreter will join you in your video room.

If needed, you can download a troubleshooting guide.

Option Two - The interpreter visits the provider's online waiting area

This method can be used by services that currently use Healthdirect Video Call for patient consultations via video.

Contact Healthdirect Australia to set up an online waiting area.

Diagram outlining how interpreters visit provider's online watiting area - link to text alternative follows image
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Instructions for health care providers

  1. Pre-book an interpreter. Give the interpreter the link to your waiting area's call entry page, and ask them to enter the waiting area at the booked time. Ask them to include '(Interpreter)' when prompted for their name.
  2. When ready, select the interpreter from the waiting area, and click their entry's Add to call button. The interpreter will be brought into your consultation with the patient.

If needed, you can download a troubleshooting guide.

What do I need to make a video call?

  • a desktop or laptop PC (Windows or Mac) with:
    • a headset, or microphone and speakers
    • a web camera
    • Google Chrome web browser
  • or an Android tablet or smartphone
  • or an iPad or iPhone (with the free Healthdirect Video Call app installed)

For more information see the Video Call Setup.​​​​​

Page Updated: Friday 2 September 2016
Contact page owner: Health and Social Policy