"The patients are our main focus and we must ensure they have access to the right care, at the right time, and in the right place, with minimum waiting times"

The NSW Patient Flow Systems Programs provides staff with the knowledge and tools to minimise delays in patients moving through care.

By using a defined governance approach, Patient Flow System (PFS) helps ensure that the capacity for patient care is maximised and resources effectively allocated.

The Program focus is on timely access to safe, quality care and uses well grounded theoretical and practical approaches to eliminate constraints in a patient’s journey. 

Well proven tools and education resources have been developed that are readily applicable at the local level.

The Patient Flow Portal provides access to tools for NSW Health staff to use resources efficiently and improve capacity.

Support Site

For access to education resources, NSW Health Staff can visit the Patient Flow Portal Support site (StaffLink ID and password required).​ 

Trouble accessing the support site? Depending on your LHD you may see a window that looks like this:


  • ​Click Use another account (or it may say other options)​ 
  • Enter username in the format nswhealth\12345678 (StaffLink​ ID)
  • Enter your regular password​​​

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Page Updated: Tuesday 22 May 2018
Contact page owner: System Purchasing