Obtaining the prescription
If the patient has a prescription or repeat prescription at home
Ask the patient to get a friend/carer not in isolation to present the prescription or repeat to the pharmacy and deliver the dispensed medicines to the home.
If the patient does not have a prescription or repeat prescription at home
- Ask the patient to organise their prescription by phoning their usual GP
- For most prescription medicines, a GP can email or fax an image-based prescription to the patient’s preferred pharmacy. The original paper prescription does not need to be provided to the pharmacy. If there are any repeats on the image-based prescription, these will need to be dispensed at the same pharmacy. Find out more about image-based prescriptions
- Where an image-based prescription cannot be used, a friend/carer can collect the prescription from the GP and present it to the pharmacy or the GP can phone, fax or email a prescription to the pharmacist, and mail the original prescription within 24 hours.
Delivering the medicines
Special temporary authority for emergency supply
A special temporary authority to allow the pharmacist to supply ongoing therapy of prescription medicines (other than Schedule 4 Appendix D and Schedule 8 medicines), during the COVID-19 pandemic, is in place until 30 September 2020.
The pharmacist can supply a Schedule 4 medication without a prescription, where the pharmacist is satisfied there is immediate need, the medicine has been previously prescribed, be for continuation of current essential treatment and it is impracticable to obtain a prescription.
For more information, refer to Advice for pharmacists for managing the supply of medicines in the pandemic and assisting patients in home isolation.