Frequently Asked Questions about healthdirect Service Finder listings for pharmacists

​​​​​​​​​​What is healthdirect?

​​Healthdirect is a national government-funded virtual health service that provides 24/7 health information and advice through the helpline 1800 022 222 and digital tools, including Symptom​ Checker​​ and Service Finder​. 

Healthdirect assists consumers to access timely, clinically appropriate services for urgent and unplanned health needs, from or close to home.

​What is the healthdirect Service Finder?

The healthdirect Service Finder tool enables consumers to search for local health services.

​​Why should you list your pharmacy on healthdirect Service Finder?

Each month over 25,000 consumers search for pharmacies in the healthdirect Service Finder. 

Benefits of being listed on healthdirect Service Finder:

• Improved visibility of your pharmacy and services you offer
• Connect with more patients by listing expanded scope services like UTI management, OCP resupply and minor skin condition management
• Support access to care and help to reduce pressure on GPs and Emergency Departments
• Meet legal compliance with NSW Class Authorities for provision of expanded scope services.

​Do I have to list my pharmacy on healthdirect Service Finder? 

If you offer expanded scope services, a listing on healthdirect Service Finder will improve access to your pharmacy by consumers. A listing is also a legal requirement for providing expanded scope services in NSW.

Service providers are responsible for keeping their details accurate and up to date on Service Finder.

How do I register / update my healthdirect service listing?

• ​Go to Healthdirect Service Finder​​ and search for your pharmacy.
• If your pharmacy listing does not appear use the Service Registration form​. 
• ​To update your existing listing ,use the service update form from the 'Suggest and edit' link​
  

​ What key information should be included in your pharmacy listing?

• Store opening hours
• Contact details (address, phone number, email address)
• Expanded scope services offered using the ‘Service offerings’ tags
• Availability of expanded scope services (and if bookings are required)
• Other services including vaccinations
• Links to online booking engines
• Any relevant consultation fees.

​Where can I get more information?

For more information, go to expanded scope pharmacy services, which includes information about pharmacist and pharmacy requirements. 

Read more information regarding maintaining your healthdirect Service Finder listing​ or contact the healthdirect team at nhsd@healthdirect.org.au with any questions.