Only registered users of the Patient Flow Portal and PTS Web can book transport via these channels. Patients and carers cannot make PTS bookings.
The Patient Flow Portal is accessible to NSW Health public hospital users. All registered users of the PFP can book PTS through the portal. This excludes Emergency Departments and Outpatient Clinics.
The PTS Web system is available to Emergency Departments and Outpatient Clinics in public hospital and private medical facilities.

The Patient Flow Portal

Who is this for?

This booking system is available to all NSW Health hospitals. The system offers ease of booking for users through single screen functionality and automatic population of booking fields from the Patient Administration System. Booking through the Patient Flow Portal further benefits hospitals by allowing for all patient flow activity to be managed through a single platform.

How do I register?

To request access to the PFP follow the steps on the PFP website (for NSW Health staff).
From the website you will be able to request access using your Stafflink ID. If you have any other questions about requesting access please contact your line manager or call the Patient Flow Portal team on 9391 9368 (during business hours).  


The PTS Web booking system is eligible for registration to:

  • NSW Health public hospital Emergency Departments
  • NSW Health public hospital Outpatient Clinics
  • Private medical facilities

To register for a user ID and password please print and complete the
 NEPT Web Access Request Form.

The form must be signed by a manager in the applicant's organisation and emailed to

The form must be approved by PTS before registration can occur and a user ID issued.


Training videos and the user guide provide step-by-step instructions in using the online booking system. For any issues with bookings please feel free to contact the Greater Metropolitan Booking Hub on 1300 233 500 (option 1). ​​​​

Need assistance?

In the event of any access or IT issues, users should first ensure the problem does not lie with the local network.

Users requiring assistance making a booking once logged on can contact the Booking Hub on 1300 233 500 between 6am and midnight, 365 days a year.​​​​​​​​​

NSW Health users experiencing problems logging on to the online booking system or requiring a password reset should contact the State Wide Service Desk on 1300 285 533. Users in private facilities should contact 1300 233 500​.

Page Updated: Friday 27 July 2018
Contact page owner: HealthShare NSW