March 2023 edition : Elevating the human experience
In 2023 the Experience team is focusing on implementing the Elevating the Human Experience workplan
This article highlights some of our key projects.
In 2022 NSW Health staff and health consumers came together to develop a statewide consumer engagement framework.
The framework, called All of us: engaging consumers, carers and communities across NSW Health, is now in its final stages. The guide is accessible to both staff and consumers. Implementation begins in March and it will be formally launched during Human Experience Week which starts on 1 May 2023.
All of us includes:
All of us was featured at the Elevating the Human Experience showcase in December 2022. Catch up on the presentation.
During 2022 five Local Health Districts identified implementing Schwartz Rounds as a key strategy to support staff health and wellbeing.
Schwartz Rounds provide an evidence-based forum where staff come together to discuss the social and emotional aspects of working in healthcare. Attendees report significant improvement in staff psychological wellbeing, increased empathy and compassion for patients and colleagues and positive changes in practice.
Clinical Lead Dr Samantha Jakimowicz, Project Manager Laura Kelly and Project Officer Kat Richardson are part of an experienced Centralised Support Hub team helping to implement Schwartz Rounds.
For more details please contact the Ministry of Health Schwartz Rounds team at moh-schwartzrounds@health.nsw.gov.au
Patient Experience Week will now be known as Human Experience Week (NSW Health staff link only).
This name change, supported by consumers and staff, reflects inclusivity and alignment to Elevating the Human Experience – Our Guide to Action and Future Health: Guiding the next decade of health care in NSW 2022 - 2032.
The theme of Human Experience Week is “All of Us” – the Power of Community and the sub themes are Love, Belonging and Healing.
Once more, we will be offering a hybrid of wonderful events to excite and inspire.
Two local health districts or speciality networks (one regional, one metropolitan) will be invited to host an in-person event.
We’ll share more information about the 2023 program of events shortly. For regular updates please visit the Elevating the Human Experience website.
You’re= invited to connect monthly with like minded staff, volunteers, consumers and industry experts who are passionate about working towards a human-centred health system. Conversations in Human Experience is not only an opportunity for connection, but also to build our capabilities.
NSW Health staff can stay up to date by visiting the Elevating the Human Experience intranet or subscribe to our newsletter.
