The information outlines each of the transfer reasons and associated timeframes based on the current service level agreement.

Inter-hospital

Inter-Hospital Transfer (IHT) for Specialist Care

Transfer from one hospital to another for specialist treatment (admission for care involving diagnosis, specialist review/consult, admission requiring theatre etc.).

Expected pick-up from request time: 120 minutes

Inter-Hospital Transfer (IHT) for Post Specialist Care

Transfer from one hospital to another closer to home or to a rehabilitation unit for continuation of care.
Expected pick-up from request time:  240 minutes

Appointments

Appointment

Transport to a medical or diagnostic appointment at a fixed time.
Estimated arrival at destination: within 15 minutes of appointment time

Post appointment

Return transport following an appointment.
Expected pick-up from request time: 30 minutes

Dialysis in

Transport into routine renal dialysis unit for treatment.
Estimated arrival at destination: within 30 minutes of appointment time

Dialysis out

Returning home or to originating facility following routine renal dialysis treatment.
Expected pick-up from request time: 60 minutes

Discharge

ED discharge

Patient returning to their residence following discharge from an Emergency Department.
Expected pick-up from request time: 90 minutes

New nursing home admission

Transport to a residential aged care facility for a first admission.
Expected pick-up from request time: 120 minutes

Other discharge

Patient returning to their residence following discharge from award.
Expected pick-up from request time: 240 minutes

Special care/other​

End of life care

A patient receiving end of life care transferring either inter facility or returning to their residence.
Expected pick-up from request time: 120 minutes

Airport transfer

Patient travelling to an airport to board a commercial flight.
Expected pick-up from request time: 0 minutes*

Escort return

Return transport for a clinical escort who accompanied a patient on a one-way journey.
Expected pick-up from request time: 60 minutes​​ ​​​​​​