Supporting people and their visitors

A guidelines document. This is a document with a visitor and a worker on it.

NSW Health settings must have guidelines about how they support people and their visitors.

A tick above a person reading a guidelines document.

These guidelines must be easy to find and understand.

A guidelines document. This is a document with a visitor and a worker on it. Beside them is a speech bubble with an important icon.

They must also include some important information.

A stack of three sheets with an information icon on the top sheet and an arrow pointing down beside them.

We explain this information on the pages below.

NSW Health settings must:

A person raising one hand with a calendar showing a tick mark next to them.

bullet allow visitors whenever possible

A person supporting an older person. There is a child handing them some flowers.

bullet support visitors to visit in-personend of list

and

A safety icon.

bullet make sure visits happen when it’s safe.end of list

All NSW Health settings must also:

A document with a safety icon and ticks and crosses on it. This is a rules document.

bullet have rules that make sure visits happen in a safe way

A person holding an Easy Read document.

bullet share information with visitors that is easy to use and understand

A thumbs up above a NSW Health worker and a visitor. The visitor has their hand on their chest.

bullet support people and their visitors in ways that work for them.end of list

A speech bubble with a person raising hand above a NSW Health worker and a visitor. The visitor has their hand on their chest.

NSW Health workers must support people to decide what visitors they want to have.

A person raising their hand and a speech bubble that has a cross next to them.

They must also respect a person’s choice to say no to a visitor.

A person supporting another person by holding them. A speech bubble above them with a tick and cross in it.

Some people in NSW Health settings might need someone else to make decisions for them.

A person raising their hand and pointing at themself from another hand.

NSW Health workers still need to respect what the person wants.

An older couple resting in a hospital bed together.

Sometimes visitors need to stay with a person overnight.

A guidelines document with a bed icon in it.

NSW Health settings must have clear guidelines about visitors staying overnight.

A person seated next to a another person sleeping in a bed and a thumbs up icon above them.

This includes guidelines that support people and their visitors to do this where possible.