New Street Services provide therapeutic services for children and young people aged 10 to 17 years who have engaged in harmful sexual behaviours towards others. Research shows a high incidence of harmful sexual behaviour in this age group. The New Street Service is unique because of the client group it serves – there is no other service in NSW that exclusively focuses on this cohort who are high need with complex trauma backgrounds.

New Street Services provide an early intervention and prevention program by working with children and young people and their families and carers. New Street Services work with children and young people to assist them to understand, acknowledge, take responsibility for and cease the harmful sexual behaviour. New Street Services have a defined and evidence informed model of operation. New Street Service model incorporates two critical elements:

  • working with the whole family unit and an interagency approach which sustains and supports interventions
  • central to the model is the principle of safety , for the child victim and for the young person engaged in the harmful behaviour who may themselves be victims of crime and/or of abuse and neglect.

A priority for New Street Services is Aboriginal children, young people and communities. All New Street employees are trained and committed to ensuring cultural safety. Identified Aboriginal Counsellor Positions are in place at every New Street Service as part of this commitment and related strategies.

A Senior Clinical Advisor working from The Sydney Children’s Hospitals Network provides clinical supervision and consultation to New Street Service Coordinators and teams.

New Street Services also provide a range of training and consultation services to other organisations, for example out-of-home care agencies.

An evaluation of New Street Services in 2014 found that the service has achieved significant outcomes with young people and their families, with positive impacts for both individuals and the child protection system as a whole. Economic evaluation found New Street Services provide clear economic benefits for government - the aggregate impact was estimated to be greater than $1.6 million during a 6-10 year period, based on avoided costs and increased future earnings.

New Street locations

New Street Services operate from four sites in Western Sydney (North Parramatta, servicing Sydney and Central Coast), Hunter New England (Tamworth and Newcastle) and Western New South Wales (Dubbo) Local Health Districts. A further service for Illawarra Shoalhaven Local Health District is currently in development and will operate from a site in Wollongong. All New Streets provide outreach services from additional sites within the local health districts they service.

Referral and service enquiries – contact the nearest service on the list below

New Street Service Location

New Street Illawarra Shoalhaven
Illawarra Shoalhaven LHD

Cringila (Wollongong) and Nowra
Phone: (02) 4274  0671
New Street Sydney and Central Coast
Western Sydney LHD
Grounds of Cumberland Centre
5 Fleet Street, North Parramatta
Locked bag 7118, Parramatta CBD, NSW 2124
Phone: (02) 9840 4088 Fax: (02) 9840 4090
Rural New Street Hunter New England
Hunter New England LHD
Locked Bag 9783, Tamworth NEMSC, NSW 2348
Tamworth Phone: (02) 6767 8860 Fax: (02) 6767 8625
Newcastle Phone: (02) 4915 1756 Fax: (02) 4915 1755

Rural New Street Western
Western NSW LHD

Post Office Box 4061, Dubbo NSW 2830
Phone: (02) 6841 6800 Fax: (02) 6883 640
Clinical Advisor New Street Services
The Sydney Children’s Hospitals Network

The Children’s Hospital at Westmead
Locked Bag 4001, Westmead NSW 2145

Page Updated: Monday 6 August 2018