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Why is aged care changing?

The Commonwealth Government is introducing changes to aged care in Australia with the vision of creating a more sustainable aged care system for future generations. A national package of aged care reforms commenced in 2012, with the first major changes implemented on 1 July 2013.

Aged Care is changing to increase consumer choice and flexibility, to grow the sector to keep pace with demand and changing expectations. For more information, see Aged Care changes – the journey so far. In NSW, life expectancy and the proportion of people living longer, often with chronic illness is increasing. With people over the aged of 65 representing ~20% of the population in 2030 compared to 14% in 2006, developing a system of aged care service delivery that is sustainable and integrated with the wider health system is a priority for NSW Health. This system aims to provide easy to navigate care transitions that address the changing needs of older people.

NSW Health is working with the Commonwealth Government to implement the Aged Care Reforms, organising aged and community care services for older people that better meet their changing needs, and offering greater choice and involvement in the way these services are delivered. NSW Health is committed to supporting people to access the services they need to live in their own homes and maintain their independence as they get older.

What is My Aged Care?

My Aged Care is a central point of access for aged care services and information in Australia. A website and contact centre provide information and referrals for clients and their carers to be assessed for aged care services. More information can be found at www.myagedcare.gov.au or by calling the My Aged Care contact centre on 1800 200 422.

My Aged Care changes in 2015

From 1 July 2015:

  • My Aged Care became fully operational and now conducts registration and screening of referrals for assessments by Regional Assessment Services (RAS) for referral to entry-level Home Support Services (CHSP) or comprehensive assessments by Aged Care and Assessment Teams (ACATs) for referral to residential aged care, Home Care Packages and Transitional Aged Care.
  • The Commonwealth HACC Program has transitioned to the CHSP.

Between 1 July - 31 December 2015 ACATs will transition to full My Aged Care functionality.

A printable version of the following My Aged Care Assessment and Service Referral Pathways is also available.

My Aged Care Assessment and Service Referral, description follows

Text Alternative: The My Aged Care Contact Centre receives inbound referrals and registers and screens clients before further assessment by either Regional Assessment Teams or Aged Care Assessment Teams to determine care needs. The Regional Assessment Team assesses clients for referral to the Commonwealth Home Support Program for entry-level support services, while the Aged Care Assessment Team will assess clients with more complex, multiple care needs, for either Residential Aged Care; Home Care Packages; Transitional Aged Care; or occasionally, to entry-level services under the Commonwealth Home Support Program. After referral all pathways lead to client support plans with service planning and delivery.

What's new under My Aged Care?

My Aged Care will maintain a central client record, providing an improved flow of information between consumers, assessment organisations and healthcare service providers. My Aged Care will also introduce a standardised national approach to assessment which will enable the development of a streamlined and consistent client referral process across LHDs, with service providers able to make one electronic referral to My Aged Care for multiple services for a client.

My Aged Care will facilitate face-to-face assessment through Regional Assessment Service (RAS) organisations to determine care needs with a focus on reablement, service matching and capability. It will provide three different access portals through which clients and carers, assessors, and providers can access the system. NSW Health is working with local health districts to support them through the transition period.

What are the key changes for NSW?

  • Home and Community Care (HACC) Services will transition to the Commonwealth Home Support Programme (CHSP) to address fragmentation of current system, provide focus on wellness and reablement, continuity of care, streamlined funding arrangements.
  • Introduction of a central client record to facilitate the collection and sharing of client information, and ensure the client is not repeating their story multiple times to different providers.
  • Introduction of Regional Assessment Services (RAS) to conduct face-to-face assessment for clients, providing a link to CHSP services and short term case management
  • Full implementation of My Aged Care including roll-out of capabilities for CHSP on 1 July 2015 and commencement of capabilities for Aged Care Assessment Teams (ACATs) from 2 November 2015 to facilitate referral and access to the whole aged care system and provide nationally consistent comprehensive services.

More information

For queries about transitional arrangements or information on the effects of Commonwealth Aged Care reforms in NSW in your LHD, please contact your NSW Health Aged Care Contact.

For further resources on the transition, please email agedcare@doh.health.nsw.gov.au.

Current as at: Thursday 27 April 2017
Contact page owner: Aged Care Unit