This was a whole of system review, with opportunities for written submissions and consultation workshops where people could share their stories.

If you are concerned about the quality of the health care provided to you or a family member or friend you can contact the NSW Health Care Complaints Commission (HCCC) on 1800 043 159 or

Many people may find the video footage and repeated use of the imagery of Ms Merten in the media very upsetting. If you need support there are a number of places you can contact:

  • NSW Mental Health Access Line 1800 011 511 - For people in NSW this 24/7 state-wide line will connect you to a mental health professional who can provide support and referral to services in your local area.
  • Lifeline 13 11 14 - Anyone across Australia experiencing a personal crisis or thinking about suicide can contact Lifeline for support.
  • NSW Carer Line 1800 242 636 - If you are looking after someone with a mental illness and you need support you can contact the Carers Australia’s NSW Carer Line 9am – 5pm Monday to Friday.

 ​​​​​​​​​Jacki​e Crowe

It is with great sadness that we learnt of the passing of Jackie Crowe on 21 October 2017.

We acknowledge the commitment and passion Jackie brought to the review of seclusion, restraint and observation. Her contribution was invaluable.

Jackie’s dedication to the consumer voice was unwavering and her energy was relentless. The team will miss her infectious laugh, compassion and clarity of thought.

Our thoughts are with her family and friends at this time.

The Expert Panel – Seclusion, Restraint and Observation Review​​​

Page Updated: Monday 18 December 2017
Page Owner: NSW Health