The
NSW Health Accessible Communications Policy has been developed together with key stakeholders across NSW Health, consumers and those with lived experience.
Accessible communication means making sure all people understand the information NSW Health is sharing.
The policy directive aims to support all NSW Health staff in developing communication materials that are accessible to consumers.
“Everyone can play a part in addressing health literacy.”
-
The National Safety and Quality in Health Care (NSQHS)
Supporting consumers, families and carers
The policy directive has been created based on five main target audiences who require alternative access to health information. These include:
- Aboriginal people and communities
- people from culturally and linguistically diverse communities
- people with disability
- people with low levels of English literacy
- people who are neurodiverse.
