Western Sydney Local Health District
This project aims to support for
people needing mental health care
who dial triple-zero for an ambulance.
Up to 15 per cent of clients who call
triple zero require mental health care.
In response to this, Cumberland
Hospital in partnership with NSW
Ambulance, implemented the Mental
Health Acute Assessment Team
(MHAAT), which promotes hospital
avoidance and links patients with
appropriate community mental health
service. It maximises mainstream
health resources such as emergency
departments through reducing long
stay mental health patients.
Since the introduction of MHAAT
there has been a significant reduction
in the number of mental health
patients staying in emergency
departments longer than 24 hours.
This is indicates patients are receiving
appropriate care, such as referral and
follow up in community or admission,
more quickly. MHAAT diverted more
than 500 patients from emergency
departments in 2016.