My Health Record By the end of 2018, a My Health Record will be created for every person with a Medicare or Department of Veterans’ Affairs card, unless they choose not to have one.

Already 5.8 million Australians have a My Health Record, which is a secure online summary of a person’s health information.

Having a My Health Record means important health information – including allergies, medical conditions and treatments, medicine details and scan reports – can be accessed through one system.

My Health Record allows patients to take more control of their own health and wellbeing, manage their children’s health, and upload key documents such as advance care directives.

During the four-month opt out period which runs from 16 July to 15 November, people who do not want to have a My Health Record can opt out by going to My Health Record or calling the Help line on 1800 723 471

NSW Health clinicians can access information about a patient's recent health history from all NSW LHDs and the My Health Record, via HealtheNet.

General enquiries: healthenet@health.nsw.gov.au
Technical support requests: EHNSW-HealtheNetSupport@health.nsw.gov.au
My Health Record Helpline: 1800 723 471 (select 1 for consumers, 2 for providers) or www.myhealthrecord.gov.au

Key benefits

My Health Record provides 24/7 access to patients’ key health information from different care settings and healthcare providers.

My Health Record:

  • supports clinical decision making through access to patient health information which you may not otherwise have access to
  • enables better information sharing between healthcare providers and improved continuity of care, particularly for patients who have multiple healthcare providers or complex chronic medical conditions and medications
  • improves clinical safety and reduces risk of medication errors and adverse events through greater visibility of patients’ medication information, and allergies and adverse reactions, and less reliance on their memory to recount these
  • reduces time spent chasing clinical information, medical history, results and investigations
  • encourages patients to be more involved in and better manage their care through improved visibility of their health information
  • avoids unnecessary duplication of tests and scans.

How do I find out more?

In the coming weeks, health professionals will hear more about the My Health Record expansion. In the meantime, go to My Health Record to find out more, including:

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Current as at: Friday 24 August 2018
Contact page owner: Strategic Communications and Engagement