​​​​​​​​​​​Emergencies​

The Post-Custodial Support Program is not a crisis service. If you are experiencing an emergency and need immediate help, please call Triple Zero (000).

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​On this page

About the program

The Post-Custodial Support (PCS) Program helps people who've been released from custody manage any difficulties arising from the use of alcohol and other drugs.​

PCS provides integrated case management, help for people who want to get into treatment for drug and alcohol use as well as offering support for other issues that can affect health and wellbeing. These include medical issues, mental health, accessing employment or Centrelink and making community connections.

The types of case management support can include:

  • individual and group AOD counselling
  • peer support from someone with lived experience of drugs and alcohol or being in custody
  • assistance with getting Centrelink or other government services
  • help getting connected with a GP and other health specialists, like a dentist or a mental health counsellor.

Planning care is done with the person getting support and, if they wish, family, partners or a friend can be involved too.

The program is voluntary and the person will set their own goals about substance use, such as stopping or reducing use or staying safe. During the program, the person will still need to follow any post-release legal obligations like parole conditions, which might include staying off drugs or alcohol.

Who can apply for support?

People are able to apply for the Post-Custodial Support Program if they:

  • ​would like support to manage their use of alcohol and/or other drugs
  • are due for release from custody within ​3 months or have been released within the last 4 weeks.

When will support start?​​

Assessment and care planning can normally begin as early as 3 months before the person's release date, if they've applied for support while in custody. Support workers will usually be able to visit the facility where the person is until they are released.

Support is generally provided up to 12 months post-release via the program, depending on the individual's circumstances.

Where is the program delivered?​

NSW Health has partnered with leading non-government organisations to deliver the Post-Custodial Support Program in five regions in New South Wales.

NSW Health has also commissioned a new AOD Hub in Shellharbour with services especially for people who have contact with the criminal justice system. This Hub delivers similar services to the PCS program.

The Post-Custodial Support Program is a new program, so there may be limited information on the website of each provider at this time. Please contact the organisation directly if yo​u have any questions.​

What if I would like to access a multicultural service? ​​

​​The Transitions Program is part of the Multicultural Program at Odyssey House NSW. It is a culturally appropriate service that provides intensive case management and a range of supports during pre-release, assessment, and post-release. Programs are tailored to meet the needs of people from culturally and linguistically diverse backgrounds, utilising a holistic approach, as they make the transition from incarceration to community.

Multicultural service (statewide)

Region: Statewide (telehealth only), ​​South Western and Western Sydney (face-to-face support)

Service provider: Odyssey House

Phone number: (02) 8706 0150

Email: multicultural@odysseyhouse.com.au​

What if I am living in the Sydney Metropolitan area?

The AOD Transition Project at Community Restorative Centre (CRC) offers confidential one-to-one alcohol and other drugs (AOD) counselling and support in an outreach setting for up to 12 months. The program is exclusively for adults exiting NSW Correctional Centres, or those with a history of incarceration, who require drug and alcohol support.

The program accepts referrals from NSW correctional centres and can arrange in-person visits to metropolitan centres. Priority will be given to Aboriginal people, people with culturally and linguistically diverse backgrounds, people with comorbid conditions and women with dependent children.

Transitional support service (Sydney metropolitan)

Region: Central & Eastern Sydney (City, Eastern Suburbs, Inner West), Western Sydney (Parramatta, Mount Druitt, Blacktown), South-Western Sydney (Bankstown, Fairfield, Liverpool and Campbelltown)

Service provider: Community Restorative Centre (CRC)

Phone number: (02) 9288 8700

Email: aod.transition@crcnsw.org.au

Can't find a suitable service provider? Please look at other programs​ to find out about related support programs, including those for the Greater Sydney Area.

​How to apply

To enquire, please contact your preferred service provider directly.

Resources

Other support programs

Is the Post-Custodial Support Program​ not right for you? There are some ​​​other organisations supporting people with the use of alcohol and other drugs post-release.​

Learn more​​

Current as at: Monday 8 December 2025