Most carers will receive health services for themselves and for the person for whom they care. Under the NSW Carers Charter we should listen to carers and recognise their unique knowledge and experience. Involving a carer as a partner in care will benefit health staff and improve outcomes for their patients.
Carers are also our colleagues. Under the NSW Carers Charter carers should have the same rights, choices and opportunities as all Australians. The caring role can have a negative impact on a carers’ participation in the workforce. Carer’s value being able to combine their caring responsibilities and work. We can all be alert to the needs of a colleague who is a carer.
Resources for NSW Health employees
Identifying carers at patient registration
NSW Health Patient Administration Systems (PAS) and Electronic Medical Record screens (eMR) have been changed to record and display if a patient has caring responsibilities or receives ongoing support from a family member or friend. Patients and their carers have a better experience when they are acknowledged and able to talk to and work with health professionals.
These videos have been developed to support staff to implement changes and record when a patient has a carer or is a carer:
eCARERS Learning Program – Creating a Carer Culture in NSW Health
All NSW Health employees can learn about carers, their issues and strategies to support them through the eCARERS Learning Program. The Program comprises four modules and a pre and post quiz and can be completed one module at a time or all at once. To access the program go to the Online Learning Centre.
Carers Compass – Carer Friendly Model of Care
The Model of Care uses the Carers Compass (Reference; July 1998 Kings Fund UK) as a framework for identifying carer needs. The Carers Compass names eight key outcomes that carers have identified as being important to them. It can be used as an audit and performance management tool or as a practical aid for staff education.
NSW Health Carer Support Services
Carer Support Services [PDF] have been established in the Local Health Districts to work with health staff and carers to raise awareness of the needs of carers and to enhance the capacity of staff and service providers to better meet those needs.
Your Local Health District Carer Support Service:
NSW Family and Carer Mental Health Program
The NSW Health Family and Carer Mental Health Program delivers:
- Family Friendly Mental Health Services - supporting and training staff to explicitly include families and carers in the service system and be responsive to their unique needs;
- Mental Health Family and Carer Support Programs - services delivered through non –government organisations that provide; education and training to build coping skills and resilience, individual support and advocacy, and infrastructure for peer support groups.
Resources for carers
The Carer Line
The Carer Line (on 1800 242 636) is a telephone service that can give carers information and resources, and put them in touch with services and supports, including financial assistance, in-home services and counselling.
Flyers are available for Arabic, Chinese, Greek, Italian and Macedonian speaking carers and their families.
Family and Community Services Leave, Personal/Carers Leave and flexible work practices are outlined in Policy Directive Leave Matters for the NSW Health Service.
Carers NSW provide information on caring and finance for working carers.
Walking with Carers in NSW
The Walking with Carers resource provides key information and advice for carers about:
- their rights within the NSW healthcare system
- the location of acute and community health services
- the availability of payments and allowances
- balancing work and caring responsibilities
- young carers and Aboriginal carers
- taking care of yourself.
Read the Walking with Carers booklet in English [PDF], Simplified Chinese [PDF], Traditional Chinese [PDF], Hindi [PDF], Arabic [PDF], or Farsi [PDF].
Patient information and privacy: a guide for carers and family
The patient information and privacy pamphlet explains when health staff can share patient information and what the patient and their carer can do to help health staff share patient information.
The pamphlet includes links to additional sources of information about privacy and is available in Arabic [PDF], Chinese [PDF], Vietnamese [PDF] and English [PDF].
Additional information and resources are available at: