Most carers will receive health services for themselves and for the person for whom they care. Under the NSW Carers Charter we should listen to carers and recognise their unique knowledge and experience. Involving a carer as a partner in care will benefit health staff and improve outcomes for their patients.
Carers are also our colleagues. Under the NSW Carers Charter carers should have the same rights, choices and opportunities as all Australians. The caring role can have a negative impact on a carers’ participation in the workforce. Carer’s value being able to combine their caring responsibilities and work. We can all be alert to the needs of a colleague who is a carer.
NSW Health Patient Administration Systems (PAS) and Electronic Medical Record screens (eMR) have been changed to record and display if a patient has caring responsibilities or receives ongoing support from a family member or friend. Patients and their carers have a better experience when they are acknowledged and able to talk to and work with health professionals.
These videos have been developed to support staff to implement changes and record when a patient has a carer or is a carer:
Transcript: Why consider carers?
Transcript: Recording information on carers in the patient administration system
Think Patient, Think Carer poster [PDF] can be used in health services to encourage health staff to ask patients whether they are a carer or if they have a carer. It also provides guidance on how carers can be involved in patients’ care and what supports are available to carers.
All NSW Health employees can complete this online module to learn more about carers and how to:
The training is available on the
Health Education and Training website.
Model of Care uses the Carers Compass (Reference; July 1998 Kings Fund UK) as a framework for identifying carer needs. The Carers Compass names eight key outcomes that carers have identified as being important to them. It can be used as an audit and performance management tool or as a practical aid for staff education.
Carer Support Services [PDF] have been established in the Local Health Districts to work with health staff and carers to raise awareness of the needs of carers and to enhance the capacity of staff and service providers to better meet those needs.
Your Local Health District Carer Support Service:
The NSW Health Family and Carer Mental Health Program delivers:
Carer Gateway provides services such as carer support planning, counselling, peer support, carer directed funding packages and emergency respite. Carers can contact Carer Gateway on
1800 422 737 or visit
Family and Community Services Leave, Personal/Carers Leave and flexible work practices are outlined in Policy Directive
Leave Matters for the NSW Health Service.
Carers NSW provide information on
caring and finance for working carers.
The Walking with Carers resource provides key information and advice for carers about:
Read the Walking with Carers booklet in
Simplified Chinese [PDF],
Traditional Chinese [PDF],
Arabic [PDF], or
The patient information and privacy pamphlet explains when health staff can share patient information and what the patient and their carer can do to help health staff share patient information.
The pamphlet includes links to additional sources of information about privacy and is available in
Vietnamese [PDF] and
Additional information and resources are available at: