Non-Emergency Patient Transport Reform Project

The Non-Emergency Patient Transport Reform Project is a single, state-wide service that safely and efficiently transports non-emergency patients. It provides timely and high quality care, frees the NSW Ambulance emergency fleet to provide more incidents of life saving, critical care and assists patient flow. 

HealthShare NSW collaborated with local health districts and NSW Ambulance to develop a service to replace a slow and fragmented system with multiple providers. HealthShare built an equitable, value for money service that partners with NSW Health to integrate into demand and capacity management.

The project uses advanced technology to automatically plan and optimise trips, allowing clinicians to electronically book and track patients’ travel between hospitals, home and aged care. It provides a better service for patients and clinicians, and greater capacity for hospitals and the ambulance service.