​At a glance

To ensure the safety and wellbeing of people with disability, all workers and service providers delivering NDIS supports or services must adhere to the NDIS Code of Conduct.

The seven elements of the Code of Conduct require workers to:

  • act with respect for individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions
  • respect the privacy of people with disability
  • provide supports and services in a safe and competent manner, with care and skill
  • act with integrity, honesty and transparency
  • promptly take steps to raise and act on concerns about matters that may impact the quality and safety of supports and services provided to people with disability
  • take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of people with disability
  • take all reasonable steps to prevent and respond to sexual misconduct.

Depending on the kind of supports a worker provides and the kind of organisation they work for, there are likely to be additional requirements that they need to adhere to. It is a good idea to discuss this with your manager.

Resources

The NDIS Code of Conduct Summary for Workers
The NDIS Code of Conduct applies to all workers and service providers delivering NDIS supports or services, including employees, contractors and volunteers.
Type: Fact sheet
Length: 2 Pages
Produced by: NDIS Quality and Safeguards Commission

Worker Orientation Module ‘Quality, Safety and You’
This module is an interactive online course that explains the obligations of workers under the NDIS Code of Conduct from the perspective of NDIS participants.
Type: Online training
Estimated Length: 90 minutes (4 modules)
Produced by: NDIS Quality and Safeguards Commission

Fact sheet: Then and now for providers in NSW - A new system of quality and safeguards in the NDIS
This fact sheet outlines some of the regulatory changes for NSW providers that have resulted from the NDIS, including the NDIS Code of Conduct and NDIS Practice Standards.
Type: Fact sheet
Length: 2 Pages
Produced by: NDIS Quality and Safeguards Commission

Current as at: Monday 20 January 2020
Contact page owner: Mental Health Branch