When working with someone with a mental health condition, understanding best practice approaches will help you provide effective and respectful support. Understanding how to interpret someone’s behaviour is also key.

1. Approaches to supporting people living with mental health conditions
• What is a recovery oriented approach?
• What is a person-centred approach?
• What is trauma-informed care?
• What is a holistic approach?
• What is empowerment?
• What are human rights?
• What are restrictive practices in the NDIS?
• What are a worker’s responsibilities in relation to quality and safety of supports?
2. Understanding behaviour
• What is behaviour?
• What factors can affect behaviour?
• What might someone, with behaviours that you find challenging, be trying to say?
• What effect can misinterpreting behaviour have?