What can you reasonably expect as a patient at a health care facility in NSW?
You can expect appropriate treatment for your condition, the best possible care at all times, to be treated with respect, to talk to someone immediately about your concerns.
The NSW Patient Safety and Clinical Quality Program outlines what you might reasonably expect if you are admitted as a patient to a hospital or require treatment from a health service:
Patient expectations have been incorporated into standards and performance measures developed to monitor the effectiveness of the implementation of the NSW Patient Safety and Clinical Quality Program which is now managed through the Clinical Excellence Commission.
The 10 Tips for Safer Health Care document - an initiative of The Australian Commission on Safety and Quality in Health Care - advises patients to take part in decisions, learn about their condition and treatment, understand their medication, and discuss treatment options with their health care givers.
10 Tips for Safer Health Care
Your concerns will be treated confidentially and only discussed with people who need to be told about it.
The NSW public health service is committed to safeguarding the privacy of patient information. Our doctors, nurses and other staff are bound by law and a strict code of conduct to maintain confidentiality of patient information.
For more information, see patient privacy.
Advertising a product or service as having health benefits is a health claim. Health claims are regulated by the Therapeutic Goods Administration.
For more information, see Advertised health benefits.